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Mastering Service Level Agreements and Contracts

By no means does any business operate in isolation.  A company may provide product and service offerings that rely on other service providers to help them deliver on their customer value proposition.  For instance, a motor vehicle manufacturer relies on various other service providers to supply various parts and components to build complete vehicles.  Service providers first need to be identified and also verified as to their ability to deliver.  Hence, it is therefore necessary to ensure that every service provider delivers to the required standard and during a stipulated timeframe to ensure all round seamless delivery.  One way to do this is to have a service level agreement (SLA) in place with each and every supplier so that appropriate contracts may be drawn up and realistic delivery standards put in place.

The material covered in the Mastering Service Level Agreements and Contracts course will help you to identify the most appropriate service provision required and to source and select appropriate service providers for your needs as well as verify their ability to make good on their promise.

BOTI offers business management courses, business training programmes and management programmes.  Book your seat now on BOTI’s Manager Service Level Agreements and Contracts course.  BOTI offers business training programmes across South Africa.

Course duration

3 days

Manage service providers with a Service Level Agreement in place when you learn how to:

• Select service providers for identified projects or programmes.
• Contract service providers.
• Identify and verify the nature of service provision required.
• Draft basic terms of reference to outline the nature of the service provision.
• Utilise the most appropriate tool to source applications from prospective service providers.
• Involve relevant stakeholders.
• Understand the tender process.
• Understand the Service Level Agreement (SLA).

BOTI offers business management courses, business training programmes and management programmes.  Book your seat now on BOTI’s Manager Service Level Agreements and Contracts course.  BOTI offers business training programmes across South Africa.

Benefits of attending:  Mastering Service Level Agreements and Contracts course

Upon successful completion of this course you will have acquired an in-depth understanding of mastering service level agreements and contracts and will have developed your skills in the following areas:

• Identify and verify the need to contract service providers.
• Identify the nature of services to be provided with a view to obtaining an outside provider to deliver the service.
• Inform relevant stakeholders and role players and incorporate their inputs regarding the appropriateness of the need for service providers.
• Draft basic terms of reference (ToR) to outline the nature of the service provision required.
• Divide nature of the service provision into relevant clusters in accordance with the nature of the services.
• Outline specifications for the services required in terms of possible service providers.
• Sourcing appropriate and relevant service providers.
• Contract service providers in terms of assessing applications/tenders from the most appropriate service providers.
• Obtain sign off on the service provider agreement from appropriate authority figure.
• Advise decision of the appointment team to all tenderers in writing.

BOTI offers business management courses, business training programmes and management programmes.  Book your seat now on BOTI’s Manager Service Level Agreements and Contracts course.  BOTI offers business training programmes across South Africa.

Who is this course suitable for?

This course is aimed at supervisors, team leaders and managers who are seeking to improve their general management skills.

This Unit Standard course is aligned to Unit Standard 14552:  Contract service providers

Testimonials

Deon Binneman – Airports Company South Africa Soc (Limited)

‘I have benefited a lot.  I will be able to apply some of the learnings daily and in future.  The training was very informative.  I’ve learnt a lot about contracts and over and above that most of the stuff that I have learnt I will be able to apply daily.’

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BOTI offers business management courses, business training programmes and management programmes.  Book your seat now on BOTI’s Manager Service Level Agreements and Contracts course.  BOTI offers business training programmes across South Africa.