Maintain a booking system (Business Administration Services)

(This Unit Standard course is aligned to: National Certificate:  Business Administration Services

SAQA I.D. 67465 NQF Level: NQF Level 03

Aligned to Unit Standard: 7706

Unit standard credit value: 1

Introduction

Improve your office administration skills.  BOTI offers office admin courses, office administration training and business training programmes.  Reserve your seat now on BOTI’s Unit Standard course:  Maintain a booking system.  BOTI offers business training programmes across South Africa.

Course outline

Upon successful completion of this course you will effectively be able to maintain, determine, record and confirm bookings on a manual as well as a computer system.

Prior learning requirements

None

Unit standard outcome header

Demonstrated knowledge and understanding.

Course outcomes

• Describe how performance would be adapted in a different type of establishment.
• Carry out all work in an organised and efficient manner taking account of priorities.
• Describe situations where a guest’s booking has been cancelled incorrectly.
• Given a system failure or error in manual systems, decide what action to take.
• Confirm the bookings and request deposits from customers.
• Given a range of amendments, choose a procedure and give reasons for the method chosen.
• Given a range of bookings, take down the details and record the booking.
• Provide customers with confirmations of bookings and all relevant information.
• Offer alternative facilities to customers and explain the importance of doing so.
• Promote the establishment’s services and facilities at all appropriate times and explain why.
• Determine the availability of services and facilities correctly and communicate this clearly to the guest.
• Given a range of customers, deal with customers politely and efficiently.
• Explain the reasons for keeping bookings up to date and following up on unconfirmed bookings.
• Explain the importance of taking deposits in terms of ‘no shows’.
• Explain the importance of keeping other departments informed of current and future bookings.
• Explain the reasons for providing an efficient service in terms of company profitability and repeat guest business.
• Explain the importance of giving accurate information to customers and the need to be aware of time.
• Explain the need to meet customer expectations in terms of knowledge of services and facilities.
• Demonstrate maintaining a booking service.

Improve your office administration skills.  BOTI offers office admin courses, office administration training and business training programmes.  Reserve your seat now on BOTI’s Unit Standard course:  Maintain a booking system.  BOTI offers business training programmes across South Africa.

Maintain a booking system

SAQA I.D. 67465 NQF Level: NQF Level 03

Aligned to Unit Standard: 7706

Course duration

1 day

Who should attend:  Maintain a booking system course

This course is aimed at those who wish to improve their office administration skills.

Improve your office administration skills.  BOTI offers office admin courses, office administration training and business training programmes.  Reserve your seat now on BOTI’s Unit Standard course:  Maintain a booking system.  BOTI offers business training programmes across South Africa.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

BOTI also offers: Function in a business environment (Business Administration Services)

Demonstrate understanding of employment relations in an organization (Business Administration Services)

Demonstrate ability to use the World Wide Web

Improve your office administration skills.  BOTI offers office admin courses, office administration training and business training programmes.  Reserve your seat now on BOTI’s Unit Standard course:  Maintain a booking system.  BOTI offers business training programmes across South Africa.