Generation Gaps Course

Duration: 1 day

Introduction

Because old and new workers must share the same space, we teach this course so that the workplace doesn’t become a battleground.

Course Outline

• The old used to make way for the new – five thousand years ago when the average life expectancy was thirty.
• But we finicky humans are always improving on what we’ve built and five thousand years later, the advances in technology, medicine and science have made the average life expectancy much longer.
• The old and the new find each other sharing the same workplace and the generation gaps can be become a battleground if employees and managers are not taught how to share that place.
• This workshop is a history lesson, and for those who dislike the subject of history, fear not – it is a lesson in social protocol and an effective tool for managers to elicit the correct strengths from all team members.
• We begin with the history of the generations we find in the workplace, such as Generation X who were born between the mid-sixties and the mid-seventies, this group is the largest or second largest group in most companies.
• We shortly summarise the generation name and the particular strengths the group brings to the workplace, such as generation x’s independency.
• The four generations discussed in this workshop are the traditionalists, the baby-boomers, generation x and generation edit is important to note the differences between each generation, their attitude towards work and authority and their collective social background and working style.
• This area of differences will be the breeding ground of conflicts caused by misunderstandings and misjudgements.
• We spend a good deal of the workshop going through these differences and working styles so that participants have a thorough understanding of the generation types before we move on to finding common ground.
• TIP: For clear communication in the workplace, use the TAP method. To-the-point: Make your communication brief and clear. Adapt: Change your method of communication to suit your audience. Professional: When in doubt, communicate professionally. Avoid jargon and text abbreviations in your communication.
• There are three ways to find common ground which are widely accepted.
• The first is the style of communication by management.
• The second is creating affinity groups or groups with common interests, they are usually small and not work related, for example a news letter group, a book club or a work safety group.
• The third way is to share knowledge, examples of how to do this would be creating a blog with a topic, newsletters and an idea box.

1. Introduction
Workshop Objectives
Pre-workshop review

2. History
Generations currently in the workplace
What defines a generation
Generations in our workplace
Case study

3. Traditionalist
Background
Character
Working style
Case study

4. Baby Boomers
Background
Character
Work style
Case study

5. Generation X
Background
Character
Working style
Case study

6. Generation Y
Background
Character
Working style
Case style

7. Differentiation between
Background
Attitude
Working style
Life experience
Case study

8. Finding Common Ground
Adopting a communication style
Creating an affinity group
Sharing knowledge
Case study

9. Conflict management (1)
Younger bosses, older workers
Retention plan
Breaking down the stereotypes
Case study

10. Conflict Management (2)
The hot zone
Peers
Succession plan
Case study

11. The power of four
Benefits of generation gaps
Learn from each other
Embracing the unfamiliar
Case study

12. Topics not discussed
Post workshop overview

Who should attend this course? 

This is a general employee course, also for managers.

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