BOTi Courses Overview – Mastering Service Level Agreements and Contracts Training
Course Introduction
Many projects, processes and transactions in business involve the use of contracts. In a number of cases the individuals entrusted with implementing these activities are not consulted in setting up the contract or, if they are, they are not aware of the terms and conditions of the agreement until it is far too late. The terms and conditions of a contract can have a huge impact on the likelihood of meeting delivery expectations. Consequently, to help companies ensure that their employees understand contracts, BOTI is offering a training course on Business Contracts and SLAs.
Advantages of attending Mastering Service Level Agreements and Contracts
Risk Reduction.
Enforcement and ensuring contractual compliance to prevent breached and penalty clauses.
Productivity / operational effectiveness.
Forecasting is vastly improved with better data and analytics.
Financial Optimization – reduction in legal fees and and elimination of renewals of unwanted services and creates .
Spend Visibility.
Course Outline
Definition of what contract management is.
Contract types.
Contract elements.
Risks.
Breach of Contract & remedies.
Contract Termination.
Defining ethics and ethical breaches.
Contract management requests.
Tender Processes and impact on contracts: choosing potential bidders; RPF’s and technology; Calculating value; making a selection of preferred bidder.
How to formulate a contract.
Templates and software.
Compliance & wording.
Risks of non-compliance (penalty clauses, breach).
Contract negotiations (ensuring maximum value for your organisation).
Assessing performance.
Qualities of effective relationships & relationship pitfalls (ethics). Building trust & maintaining relationships.
We are a diverse and dynamic team of passionate training specialists who believe that self-betterment and additive education are transformative elements that can help people realise their full potential. We are in the constant pursuit of excellence and proud of our authentic BBEEE roots. We want to work with companies who share our vision. Learn More