Supervising Others: New Management & Refined Supervisory Skills

Duration: 1 Day

Specific Focus

Stepping into a supervisory role is an important career milestone, but it also comes with new responsibilities, expectations and challenges. This course is designed to equip new and aspiring supervisors with the practical skills, confidence and mindset needed to lead people effectively in the modern workplace.

Introduction 

Master the essential skills to lead with confidence. Core learning outcomes include role clarity, SMART goal setting, and effective delegation. Participants will gain practical tools for conflict resolution, managing former peers, and prioritising tasks to maximise team productivity and organisational success.

Key Course Benefits

• Gain confidence and clarity in your role as a supervisor
• Learn how to set clear expectations and measurable objectives
• Develop effective delegation and people management skills
• Improve time management, prioritisation and productivity
• Build practical conflict resolution and communication skills
• Navigate common supervisory challenges with greater ease and professionalism 

Course Outline:

Component 1: Setting Expectations

• Defining the Requirements
• Identifying Opportunities for Improvement as well as Growth
• Setting Verbal Expectations
• Putting Expectations in Writing

Component 2: Setting Objectives

• Comprehending Cascading Objectives
• The SMART Way
• Helping Others Set Objectives

Component 3: Assigning Work

• General Principles
• The Dictatorial Approach
• The Apple-Picking Approach
• The Collaborative Approach

Component 4: Degrees of Delegation

• Level 1: Complete Supervision
• Level 2: Partial Supervision
• Level 3: Complete Independence

Component 5: Implementing Delegation

• Deciding to Delegate
• To Whom Should You Delegate?
• Providing Instructions
• Monitoring the Results
• Troubleshooting Delegation

Component 6: Providing suggestions

• Characteristics of good suggestions
• Suggestions delivery tools
• Informal suggestions
• Formal suggestions

Component 7: Controlling your time as well as effort

• The 80/20 Rule
• Prioritizing with the Urgent-essential Matrix
• Utilizing a Productivity Journal
• Utilizing Routines as well as Rituals to Simplify Your Workday

Component 8: Resolving Conflict

• Utilising a Conflict Resolution Process
• Maintaining fairness
• Seeking help from within the team
• Seeking help from outside the team

Component 9: Tips for Special Circumstances

• Exactly what to-do if you’ve been promoted from within the team
• Exactly what to-do If you’re leading a brand brand new team
• Exactly what to-do if you’re taking on an established team

Component 10: A Survival Guide for the brand new supervisor

• Ask the Right Queries of the Right individuals
• Go to Gemba
• Keep Learning!

Who is this course suitable for?

This course is aimed at supervisors, team leaders and junior managers who manage a team.