Home / Accredited / Unit-Standard Short Courses / Workplace Writing and Minutes (Unit Standards 119465 + 13934) (3 days)
Quick Look Course Summary:Workplace Writing and Minutes (Unit Standards 119465 + 13934) (3 days)
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Length: 3 day(s)
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Price (at your venue): 1 Person R 21,125 EX VAT 3 Person R 13,658 EX VAT 10 Person R 9,124 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Workplace Writing and Minutes (Unit Standards 119465 + 13934) (3 days)
Staff who write clear workplace texts for any reader and produce agendas and minutes that are accurate, concise and on time – with 9 accredited credits.
Meetings only move work forward when the agenda is clear and the minutes are accurate. This accredited minute taking course combines two unit standards, each taught and assessed on its own: unit standard 119465 on writing for different audiences and purposes (NQF Level 3, 5 credits) and unit standard 13934 on planning and preparing meeting communications (NQF Level 3, 4 credits).
Days one and two build the writing skills behind every good minute: knowing the reader and the purpose, choosing the right style and tone, structuring sentences and paragraphs, and drafting and editing until the text is clear and correct.
Day three follows unit standard 13934: what makes a good agenda, why minutes matter, the kinds of minutes, and how to take, write up and distribute minutes promptly. BOTI delivers both unit standards under its Services SETA accreditation.
Why this course
For your organisation
- Agendas that keep meetings focused and on time
- Accurate minutes that record decisions and actions
- Workplace writing that is clear and appropriate in tone
- Two accredited unit standards for administrative staff
For your delegates
- Nine accredited credits from two unit standards
- Templates for agendas and minutes
- A drafting and editing routine for any workplace text
- Confidence to take minutes in fast-moving meetings
What delegates will be able to do
- Write for a stated reader and purpose in a suitable style and register
- Plan and research a piece of writing and support its argument
- Build clear sentences and paragraphs that link logically
- Draft, edit and redraft text to improve clarity and correctness
- Explain and prepare a well-constructed meeting agenda
- Explain the purpose, types and distribution of minutes
- Take concise, accurate minutes and distribute them on time
Who should attend
Secretaries, administrators, personal assistants, committee clerks and team members who write workplace texts and take minutes. The writing unit standard assumes communication skills at NQF Level 2 to 3; the meetings unit standard assumes communication at NQF Level 2.
Course outline
Day 1 – Unit standard 119465: writing for a reader and a purpose
Outcome 1: Audience, purpose and context
- Clarifying why you are writing and for whom
- Choosing text type, style and register
- Respectful, culturally sensitive language
- Planning with critical-thinking tools
- Supporting a point of view with facts
- Researching and combining information
Outcome 2: Language that holds a text together
- Varying sentence length and structure
- Paragraphs and the links between them
- Controlling the overall structure
- Writing a clear conclusion
Day 2 – Unit standard 119465: drafting and editing
Outcome 3: Drafting and editing your own writing
- Checking a draft against its audience and purpose
- Grammar, word choice and paragraph control
- Redrafting for logical order and unity
- Removing errors and offensive language
- Trying different layouts and presentation options
Writing practice: workplace texts
- Notices, memos and short reports
- Peer review and redrafting
- Portfolio of evidence for unit standard 119465
Day 3 – Unit standard 13934: agendas and minutes
Outcome 1: The meeting agenda
- Why a well-built agenda matters
- Ordering agenda items logically
- Where agenda items come from
- Producing an agenda in the required format
Outcome 2: The purpose of minutes
- Types of minutes
- Why accuracy matters
- Distribution lists and methods
- Sending minutes out promptly
Outcome 3: Taking minutes
- Resources for minute taking
- What minutes must contain
- Recording attendance
- Qualities of good minutes
- Writing up and distributing the minutes
- Portfolio of evidence for unit standard 13934
How it is delivered
Three days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner guide and workbook for each unit standard, practical workplace activities, and a portfolio of evidence that delegates complete after the course for assessment and moderation.
What our clients say
“The training was well executed and of a high quality … We would like to recommend BOTI for future trainings.”
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
“The facilitator was excellent and took time to ensure that the employee understood the content and was able to apply the learning in order to develop the portfolio of evidence.”
Frequently asked questions
Is this course accredited?
Yes. It covers unit standards 119465 (NQF Level 3, 5 credits) and 13934 (NQF Level 3, 4 credits), delivered under BOTI's Services SETA accreditation (12582).
Until when can delegates enrol?
Delegates can enrol until 30 June 2028.
Are there entry requirements?
Delegates should be able to communicate at NQF Level 2 or equivalent.
How are delegates assessed?
Each unit standard has its own portfolio of evidence, completed after the course and then assessed and moderated. Delegates found competent receive a statement of results.
Is there a shorter version without assessment?
Yes. Chairing a Meeting with Confidence & Keeping Good Minutes (1 day) covers meetings and minutes in one day, with a BOTI certificate of attendance.
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