Home / Accredited / Unit-Standard Short Courses / Professional Conduct and Ethics (Unit Standards 14359 + 113924) (3 days)
Quick Look Course Summary:Professional Conduct and Ethics (Unit Standards 14359 + 113924) (3 days)
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Length: 3 day(s)
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Price (at your venue): 1 Person R 21,125 EX VAT 3 Person R 13,658 EX VAT 10 Person R 9,124 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Professional Conduct and Ethics (Unit Standards 14359 + 113924) (3 days)
Staff who dress, speak and behave professionally, read body language, welcome visitors well, and act honestly and ethically when their values and work practice clash – with 7 accredited credits.
First impressions, punctuality and honesty shape how customers and colleagues see an organisation. This accredited workplace professionalism training combines two unit standards, each taught and assessed on its own: unit standard 14359 on professional behaviour in a business environment (NQF Level 2, 5 credits), part of the National Certificate: Business Administration Services (NQF Level 2, SAQA ID 23833), and unit standard 113924 on basic business ethics at work (NQF Level 2, 2 credits), part of the National Certificate: New Venture Creation (SMME) (SAQA ID 49648). BOTI delivers both under its Services SETA accreditation.
Days one and two follow unit standard 14359: dress code, working hours, attitude, keeping colleagues informed, listening and the company code of conduct; reading and using body language, handshakes and personal space, and recognising sexual harassment; meeting and greeting visitors; and the basics of ethics in the delegate's own workplace.
Day three follows unit standard 113924: where personal values and beliefs come from, how one person's ethics affect others, behaving ethically with gifts, confidentiality and company policy, and practical ways to respond when one's own values clash with what happens at work.
Why this course
For your organisation
- Staff who represent the organisation professionally
- Visitors and customers welcomed in a consistent, courteous way
- Fewer problems with punctuality, attitude and conduct
- Clearer handling of gifts, confidentiality and unethical behaviour
- Seven accredited credits for entry-level staff
For your delegates
- Seven accredited credits from two unit standards
- Confidence in meeting people and making a good first impression
- Practical understanding of body language and personal space
- A personal approach to ethical dilemmas at work
What delegates will be able to do
- Explain what professional behaviour looks like in your workplace, from dress code to working hours
- Apply the company code of conduct in everyday situations
- Read body language correctly and use posture, eye contact and handshakes well
- Recognise behaviour that could amount to sexual harassment
- Greet visitors, make introductions and close conversations professionally
- Explain basic business ethics and where ethical values come from
- Reflect on your own values and how your ethics affect others
- Respond appropriately when your values conflict with work practice
Who should attend
New and entry-level employees, interns, learnership candidates, receptionists, administrative staff and anyone starting out in a business environment. Both unit standards are open access; delegates should hold a GETC or equivalent qualification and be competent in communication and mathematical literacy at NQF Level 1.
Course outline
Day 1 – Unit standard 14359: behaviour and body language at work
Outcome 1: Professional behaviour at work
- Dress code and company policy
- Honouring your working hours
- A positive attitude and how it shows
- Keeping colleagues informed: work in progress, absence and leave
- Listening skills and their effect
- Smoking rules: the law and company policy
- Applying the company code of good conduct
Outcome 2: Reading body language
- Why reading body language correctly matters
- Posture and eye contact
- Handshakes used in South Africa and when to use them
- Personal space and why not to touch
- Positive and negative body language
- Recognising sexual harassment
Day 2 – Unit standard 14359: meeting people and basic ethics
Outcome 3: Meeting people in business
- Why first impressions count
- Dealing with unexpected visitors
- Welcoming guests at reception
- Receiving visitors for a manager
- Introducing people to each other
- Closing a conversation with a customer
Outcome 4: Basic business ethics
- What ethics means in your workplace
- Ethical business practice, with examples
- Where ethical values come from
- Ethics on the job
- Personal attitudes that shape ethical choices
- Ethical diversity in a South African workplace
- Portfolio of evidence for unit standard 14359
Day 3 – Unit standard 113924: personal ethics in a business environment
Outcome 1: Values and beliefs
- Values, beliefs and ethics explained
- Where values come from and how they drive behaviour
- How people change their beliefs and values
Outcome 2: How your ethics affect others
- Ethics in behaviour and relationships
- Ethics and the language you use
- Respecting confidentiality
- Influencing others' behaviour, for good or ill
Outcome 3: Behaving ethically at work
- Ethical business practice
- Company policy and confidentiality
- Giving and receiving gifts and favours
- Honesty in business dealings
- Productivity, accountability, attendance and deadlines
Outcome 4: When your values and work clash
- Responding to unethical behaviour
- Responding to unethical business conduct
- Comparing your values with company practice
- When an employee's rights are undermined
- Portfolio of evidence for unit standard 113924
How it is delivered
Three days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner guide and workbook for each unit standard, practical workplace activities, and a portfolio of evidence that delegates complete after the course for assessment and moderation.
What our clients say
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
“The facilitator was excellent and took time to ensure that the employee understood the content and was able to apply the learning in order to develop the portfolio of evidence.”
“The training was well received and we were impressed by the knowledge of the facilitators and the quality of overall training.”
Frequently asked questions
Is this course accredited?
Yes. It covers unit standard 14359 (NQF Level 2, 5 credits), part of the National Certificate: Business Administration Services (NQF Level 2, SAQA ID 23833), and unit standard 113924 (NQF Level 2, 2 credits), part of the National Certificate: New Venture Creation (SMME) (SAQA ID 49648). BOTI delivers both under its Services SETA accreditation (12582).
Until when can delegates enrol?
Delegates can enrol until 30 June 2028.
Are there entry requirements?
Both unit standards are open access. Delegates should hold a GETC or equivalent qualification and be competent in communication and mathematical literacy at NQF Level 1.
How are delegates assessed?
Each unit standard has its own portfolio of evidence, completed after the course and then assessed and moderated. Delegates found competent receive a statement of results.
Is there a shorter version without assessment?
Yes. Business Etiquette Training covers professional etiquette in one day, with a BOTI certificate of attendance.
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