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Quick Look Course Summary:Problem Solving and Decision Making (Unit Standard 242817) (3 days)
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Length: 3 day(s)
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Price (at your venue): 1 Person R 21,125 EX VAT 3 Person R 13,658 EX VAT 10 Person R 9,124 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Problem Solving and Decision Making (Unit Standard 242817) (3 days)
Junior managers and team leaders who define problems properly, investigate before acting, choose solutions against clear criteria, and check afterwards that the fix worked – with 8 accredited credits.
Many workplace problems come back because the first fix treated a symptom rather than the cause. This accredited problem solving course covers unit standard 242817 (NQF Level 4, 8 credits), part of the FETC: Generic Management (SAQA ID 57712), which BOTI delivers under its Services SETA accreditation.
Day one is about understanding the problem: defining it from checked facts and opinions, involving the right stakeholders from the start, choosing a definition technique that fits, and investigating each part of the problem. Day two generates options with techniques such as brainstorming, mapping, questionnaires and the Delphi technique, then weighs them against criteria like cost, time, feasibility and stakeholder commitment.
Day three covers choosing the best solution, consulting stakeholders to win their support, implementing within the organisation's constraints, and measuring whether the solution worked, with corrective action where it did not.
Why this course
For your organisation
- Problems solved at the root, not just patched
- Decisions backed by clear, weighted criteria
- Stakeholders involved early, so solutions are supported
- Solutions checked after implementation and corrected where needed
- Eight accredited credits for junior managers
For your delegates
- Eight accredited credits towards the FETC: Generic Management
- A step-by-step problem-solving process
- Practice with a range of creative and analytical techniques
- A decision matrix template for ranking solutions
What delegates will be able to do
- Define a problem from checked information using a suitable technique
- Explain why stakeholders should be consulted throughout the process
- Investigate the parts of a problem and test information for relevance
- Generate possible solutions using a range of techniques
- Set and weight criteria and rank solutions against them
- Select the best solution and win stakeholder commitment before implementing it
- Implement a solution within organisational constraints
- Evaluate whether the solution worked and apply corrective action
Who should attend
Junior managers, supervisors, team leaders and specialists who are expected to solve workplace problems and make decisions. The unit standard assumes communication and mathematical literacy at NQF Level 3.
Course outline
Day 1 – Unit standard 242817: defining and investigating the problem
Outcome 1: Defining the problem
- Facts, opinions, feelings and the cost of doing nothing
- Checking information before you define the problem
- Why stakeholders and role-players must be involved
- Problem-definition techniques in theory and practice
- Choosing a technique that suits the problem
Outcome 2: Investigating the problem
- Breaking the problem into its parts
- Finding further information
- Testing information for relevance
- Separating causes from symptoms
Day 2 – Unit standard 242817: generating and ranking solutions
Outcome 3: Generating solutions
- Brainstorming and other creative techniques
- Mapping, observation and questionnaires
- The Delphi technique, experiments and computer modelling
- Criteria: feasibility, time, cost, resources, commitment and logistics
- Weighting the criteria
- Ranking options in a decision matrix
Practice: a live workplace problem
- Working a real problem in teams
- Presenting the ranked options
Day 3 – Unit standard 242817: implementing and evaluating solutions
Outcome 4: Implementing the solution
- Selecting the best option against the criteria
- Consulting stakeholders to win commitment
- Implementing within organisational constraints
- Planning actions, roles and timelines
Outcome 5: Evaluating the solution
- Success measures linked to the problem definition
- Feasibility, acceptance, return on investment and strategic fit
- Evaluating the results
- Identifying and applying corrective action
- Portfolio of evidence: what to submit
How it is delivered
Three days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner guide and workbook for each unit standard, practical workplace activities, and a portfolio of evidence that delegates complete after the course for assessment and moderation.
What our clients say
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
“The facilitator was excellent and took time to ensure that the employee understood the content and was able to apply the learning in order to develop the portfolio of evidence.”
“The training was well received and we were impressed by the knowledge of the facilitators and the quality of overall training.”
Frequently asked questions
Is this course accredited?
Yes. It covers unit standard 242817, Solve problems, make decisions and implement solutions (NQF Level 4, 8 credits), part of the FETC: Generic Management (SAQA ID 57712), delivered under BOTI's Services SETA accreditation (12582).
Until when can delegates enrol?
Delegates can enrol until 30 June 2028.
Are there entry requirements?
The unit standard assumes communication and mathematical literacy at NQF Level 3.
How are delegates assessed?
After the course each delegate completes a portfolio of evidence based on a real workplace problem. It is assessed and moderated, and delegates found competent receive a statement of results.
Is there a shorter version without assessment?
Yes. The Problem Solving and Decision Making Training Course covers the practical skills, with a BOTI certificate of attendance.
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