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Quick Look Course Summary:Emotional Intelligence at Work (Unit Standards 252031 + 252027) (3 days)
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Length: 3 day(s)
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Price (at your venue): 1 Person R 21,125 EX VAT 3 Person R 13,658 EX VAT 10 Person R 9,124 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Emotional Intelligence at Work (Unit Standards 252031 + 252027) (3 days)
Managers who understand their own emotional intelligence and use it to build strong relationships with their own managers, peers, stakeholders and teams – with 10 accredited credits.
Technical skill gets people promoted; emotional intelligence decides how well they lead once they are there. This accredited emotional intelligence course combines two unit standards, each taught and assessed on its own: unit standard 252031 on applying emotional intelligence to managing self and others (NQF Level 5, 4 credits), held under BOTI's own Services SETA programme approval, and unit standard 252027 on building and keeping workplace relationships (NQF Level 5, 6 credits), part of the National Certificate: Generic Management (SAQA ID 59201).
Day one follows unit standard 252031: the principles and concepts of emotional intelligence, its role in how we manage ourselves and relate to others, its effect on work and life, and an honest look at each delegate's own strengths and development areas.
Days two and three follow unit standard 252027: networking with stakeholders, working constructively with one's own managers, recognising and reducing conflict in a unit, and building commitment within the team.
Why this course
For your organisation
- Managers who handle pressure and difficult conversations well
- Stronger working relationships across units and with stakeholders
- Earlier, calmer handling of conflict in teams
- Ten accredited credits at management level (NQF 5)
For your delegates
- A personal emotional intelligence profile and development plan
- Practical techniques for giving and receiving feedback
- A relationship strategy for your manager, peers and team
- Ten accredited credits from two unit standards
What delegates will be able to do
- Explain the principles and concepts of emotional intelligence with workplace examples
- Analyse how emotional intelligence shapes personal and working relationships
- Give and receive feedback in an emotionally intelligent way
- Assess your own emotional intelligence and plan your development
- Build networks with internal and external stakeholders
- Apply a strategy for constructive relationships with your managers
- Recognise and reduce personal conflict in your unit
- Build constructive relationships with your team members
Who should attend
Second-level managers, heads of department, section heads, supervisors moving into management, and HR practitioners. Both unit standards assume communication, mathematical literacy and computer literacy at NQF Level 4.
Course outline
Day 1 – Unit standard 252031: emotional intelligence for managing self and others
Outcome 1: Principles and concepts
- What emotional intelligence is, and is not
- The main models and competencies
- Examples from work and life
Outcome 2: Emotional intelligence in relationships
- Personal and social competencies
- Giving feedback with emotional intelligence
- Receiving feedback without defensiveness
Outcome 3: The impact of emotional intelligence
- When high emotional intelligence helps
- The cost of low emotional intelligence at work
- Consequences for teams and results
Outcome 4: Your own emotional intelligence
- Analysing your reactions to real situations
- Strengths and development areas
- Techniques and a personal development plan
- Portfolio of evidence for unit standard 252031
Day 2 – Unit standard 252027: relationships beyond the team
Outcome 1: Networking with stakeholders
- Mapping internal and external stakeholders
- Creating and using networking opportunities
- Choosing communication channels that work for both sides
Outcome 2: Working well with your managers
- Keeping managers informed of progress and results
- Agreeing how information and advice are exchanged
- Consulting managers on issues in their area
- Raising quality concerns through the right channels
- Clear, accurate and timely information
Day 3 – Unit standard 252027: relationships within the unit
Outcome 3: Reducing personal conflict in a unit
- Making the conflict procedure known to the team
- Acting promptly on emerging conflict
- When to refer conflict upwards
Outcome 4: Constructive relationships with team members
- Setting goals with the team to win commitment
- Making room for work and personal concerns
- Positive feedback and advice
- Keeping the team informed about change
- Portfolio of evidence for unit standard 252027
How it is delivered
Three days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner guide and workbook for each unit standard, practical workplace activities, and a portfolio of evidence that delegates complete after the course for assessment and moderation.
What our clients say
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
“The course was efficiently organized and aligned with our schedule. We were impressed by the quality of the training and the expertise of the facilitator.”
“The courses were efficiently scheduled and planned around our timetable. We were impressed by the quality of training with average overall scores of 5 out of 5.”
Frequently asked questions
Is this course accredited?
Yes. Unit standard 252031 (NQF Level 5, 4 credits) is held under BOTI's own Services SETA programme approval, and unit standard 252027 (NQF Level 5, 6 credits) is part of the National Certificate: Generic Management (SAQA ID 59201). BOTI's Services SETA accreditation number is 12582.
Until when can delegates enrol?
Delegates can enrol until 30 June 2028.
Are there entry requirements?
Both unit standards assume communication, mathematical literacy and computer literacy at NQF Level 4.
How are delegates assessed?
Each unit standard has its own portfolio of evidence, completed after the course and then assessed and moderated. Delegates found competent receive a statement of results.
Is there a shorter version without assessment?
Yes. Mastering Emotional Intelligence runs in one or two days, with a BOTI certificate of attendance.
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