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Quick Look Course Summary:Developing Administrative Procedures (Unit Standard 110003) (3 days)
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Length: 3 day(s)
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Price (at your venue): 1 Person R 21,125 EX VAT 3 Person R 13,658 EX VAT 10 Person R 9,124 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Developing Administrative Procedures (Unit Standard 110003) (3 days)
Administrators who work out which systems the office needs, design and improve them with management and staff, keep confidential information secure, and capture it all in a clear procedures manual – with 8 accredited credits.
When administrative procedures live only in people's heads, work stalls every time someone is away and the same mistakes keep coming back. This accredited administrative procedures course covers unit standard 110003 (NQF Level 4, 8 credits), part of the Further Education and Training Certificate: Business Administration Services (SAQA ID 61595), which BOTI delivers under its Services SETA accreditation.
Day one maps the administrative systems your organisation needs, such as client filing, staff administration and business systems, what each must contain to meet company and legal requirements, and the people, technology, space and management support needed to run them. Day two covers designing or updating up to four of those systems, presenting them to management and staff, refining them through feedback, and deciding which information must stay confidential and who may see it.
Day three turns the work into policies and procedures that comply with legislation and company rules, explains them to employees, and brings them together in a written manual in the company's own format.
Why this course
For your organisation
- Documented procedures that keep the office running when people are away
- Administrative systems that meet company and legal requirements
- Confidential information protected, with clear access rights
- A procedures manual that staff can actually use
- Eight accredited credits towards a Business Administration qualification
For your delegates
- Eight accredited credits towards the FETC: Business Administration Services
- A tested method for designing and improving admin systems
- Feedback-form and procedure templates
- A first version of a procedures manual for your own workplace
What delegates will be able to do
- List the administrative systems a business needs and describe how each one is used
- Identify the staff, technology, space and management resources each system requires
- Design or update administrative systems that meet organisational and legal requirements
- Present systems for approval and refine them using structured feedback
- Identify confidential information and design systems that keep it secure
- Set access rights to confidential information according to job role
- Write compliant procedures and explain them to employees
- Compile policies and procedures into a company manual
Who should attend
Administrators, office managers, administration supervisors, personal assistants and anyone responsible for setting up or improving administrative systems in commercial or non-commercial organisations. The unit standard assumes communication at NQF Level 3.
Course outline
Day 1 – Unit standard 110003: the systems an organisation needs
Outcome 1: Understanding the administrative systems required
- Client filing, staff administration and business systems
- Listing every system your workplace needs
- The elements of each system and how it is used
- Company and legal requirements that apply
- Staff, IT, office space and management needs
- Where to find those resources
Workshop: your organisation's systems map
- Auditing the systems you have now
- Spotting gaps and duplication
Day 2 – Unit standard 110003: designing systems and protecting information
Outcome 2: Developing and updating systems
- Pinpointing the administrative needs of the business
- Designing up to four systems that meet organisational and legal rules
- Presenting the systems to management and staff for approval
- Designing a feedback form
- Making the agreed changes
Outcome 3: Keeping information confidential
- What must stay confidential under law, company and industry practice
- Systems that keep records secure
- Access rights by job role
- Confidentiality and personal information in practice
Day 3 – Unit standard 110003: policies, procedures and the manual
Outcome 4: Policies, procedures and the manual
- Writing procedures that comply with the law and company policy
- Explaining each procedure to employees
- Structuring a procedures manual
- Collating policies and procedures in the company format
- Keeping the manual up to date
Workshop: completing your manual
- Peer review of draft procedures
- Final checks before sign-off
- Portfolio of evidence: what to submit
How it is delivered
Three days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner guide and workbook for each unit standard, practical workplace activities, and a portfolio of evidence that delegates complete after the course for assessment and moderation.
What our clients say
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
“The facilitator was excellent and took time to ensure that the employee understood the content and was able to apply the learning in order to develop the portfolio of evidence.”
“The training was well received and we were impressed by the knowledge of the facilitators and the quality of overall training.”
Frequently asked questions
Is this course accredited?
Yes. It covers unit standard 110003, Develop administrative procedures in a selected organisation (NQF Level 4, 8 credits), part of the FETC: Business Administration Services (SAQA ID 61595), delivered under BOTI's Services SETA accreditation (12582).
Until when can delegates enrol?
Delegates can enrol until 30 June 2028.
Are there entry requirements?
The unit standard assumes delegates can communicate at NQF Level 3.
How are delegates assessed?
After the course each delegate completes a portfolio of evidence based on their own workplace. It is assessed and moderated, and delegates found competent receive a statement of results.
Is there a shorter version without assessment?
Yes. The Administrative Office Procedures Course covers practical office procedures, with a BOTI certificate of attendance.
Related courses
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