Home / Accredited / Unit-Standard Short Courses / Events, Travel and Bookings (Unit Standards 13929 + 7706) (2 days)
Quick Look Course Summary:Events, Travel and Bookings (Unit Standards 13929 + 7706) (2 days)
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Length: 2 day(s)
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Price (at your venue): 1 Person R 14,642 EX VAT 3 Person R 9,476 EX VAT 10 Person R 6,472 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Events, Travel and Bookings (Unit Standards 13929 + 7706) (2 days)
Administrators who organise meetings, small events and business travel without last-minute surprises, and who run a booking system that keeps customers informed and confirmed – with 6 accredited credits.
Every function, workshop and business trip depends on someone who gets the dates, venues, catering, travel and paperwork right. This accredited event coordination course combines two unit standards at NQF Level 3, each taught and assessed on its own: unit standard 13929 on coordinating meetings, minor events and travel (3 credits) and unit standard 7706 on maintaining a booking system (3 credits). Both are part of the National Certificate: Business Administration Services (SAQA ID 67465), and 13929 also forms part of the FETC: Business Administration Services (SAQA ID 61595) and the National Certificate: New Venture Creation (SMME) (SAQA ID 49648). BOTI delivers them under its Services SETA accreditation.
Day one follows unit standard 13929: agreeing a date and venue with attendees, booking the venue and caterers with dietary and religious needs in mind, arranging flights, car hire and accommodation, processing the invoices, and getting every document to the attendees in time.
Day two follows unit standard 7706 from the side of the venue or establishment: answering enquiries accurately, checking availability and offering alternatives, recording and confirming bookings, taking deposits to guard against no-shows, handling changes, system failures and wrong cancellations, and keeping other departments informed.
Why this course
For your organisation
- Meetings and events that run to plan and on time
- Travel and accommodation booked and confirmed in writing
- Fewer no-shows and lost bookings, thanks to deposits and follow-ups
- Customers who get accurate information and a prompt confirmation
- Two accredited unit standards for administrative and front-office staff
For your delegates
- Six accredited credits from two unit standards
- Checklists for venues, catering, travel and documents
- A booking, confirmation and amendment routine you can use at once
- Confidence to deal with demanding customers and booking problems
What delegates will be able to do
- Agree a date, time and venue with attendees and confirm it in writing
- Book a venue and caterers, allowing for dietary and religious needs
- Arrange travel, car hire and accommodation and process the invoices
- Collect, assemble and distribute meeting documents on time
- Give customers accurate information on services, facilities and availability
- Record, confirm and amend bookings on a manual or computerised system
- Calculate and request deposits, and explain how they protect against no-shows
- Deal with system failures, incorrect cancellations and unconfirmed bookings
- Make sure other departments know about upcoming and current bookings
Who should attend
Administrators, personal assistants, secretaries, receptionists, reservations and front-office staff, and anyone who organises meetings, functions or travel or takes bookings. Unit standard 13929 assumes numeracy and literacy at NQF Level 2; unit standard 7706 states no entry requirements.
Course outline
Day 1 – Unit standard 13929: meetings, minor events and travel
Outcome 1: Setting the date, venue and time
- Offering attendees a choice of dates
- Choosing the date and venue from the replies
- Booking and confirming in writing
- Sending attendees the related documents
Outcome 2: Arranging the venue and catering
- How to choose and book a venue
- Room layout, equipment and special arrangements
- Choosing the date, caterer and menu
- Religious and dietary requirements
- Sending the agenda so that meals and breaks run on time
- Written notice to the venue and caterer, and deposits
Outcome 3: Travel, car hire and accommodation
- Working out each attendee's needs
- Securing accommodation and confirming in writing
- Arranging and confirming car hire
- Booking travel and sending the documents
- Processing invoices and advance payments
Outcome 4: Assembling and distributing documents
- Setting and communicating deadlines for contributors
- Assembling, copying and collating the papers
- Sending papers on time in print or electronically
- Portfolio of evidence for unit standard 13929
Day 2 – Unit standard 7706: maintaining a booking system
Outcome 1: Running a booking service
- Liaising with agencies, groups, VIPs and customers with special needs
- Accurate answers to enquiries
- Checking availability and offering alternatives
- Recording bookings by hand or on a computer
- Confirmations, deposits and system errors
- Working in an organised way
Outcomes 2 and 3: Accuracy, urgency and efficient service
- Knowing the establishment's information
- A sense of urgency and its effect on revenue
- Efficient service, profit and repeat business
Outcomes 4 and 5: Product knowledge and deposits
- Matching services and facilities to customer needs
- Product knowledge, deposit calculations and the bottom line
- Why deposits protect against no-shows
Outcomes 6 and 7: Current records and other departments
- Daily, weekly and monthly booking records
- Following up unconfirmed bookings
- Which departments need to know, and why
- What goes wrong when they are not told
Outcomes 8 and 9: Customers and promotion
- Internal and external customers
- Polite, efficient customer liaison
- Promoting services and facilities, and why it matters
Outcomes 10 and 11: Availability and alternatives
- Methods for checking availability
- Checking against enquiries and needs
- Why alternatives keep the business
- Offering suitable alternatives
Outcomes 12 and 13: Recording and confirming bookings
- Details every booking must capture
- Telephone, face-to-face, letter and internet bookings
- Preparing booking confirmations
Outcomes 14 and 15: Deposits and amendments
- Sending confirmations to customers
- Calculating and requesting deposits
- Changes to dates, numbers, services and details
- Procedures for amendments and cancellations
- Telling the customer about changes
Outcomes 16 and 17: System failures and organised work
- Equipment, power and printing failures
- Errors in manual systems and what to do
- Prioritising your own workload
- Planning and completing booking work
Outcomes 18 and 19: Wrong cancellations and other establishments
- Putting right an incorrect cancellation
- Adapting the booking process for a B&B, game lodge or boutique hotel
- Portfolio of evidence for unit standard 7706
How it is delivered
Two days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner guide and workbook for each unit standard, practical workplace activities, and a portfolio of evidence that delegates complete after the course for assessment and moderation.
What our clients say
“BOTI demonstrated professionalism, sound subject knowledge, and effective facilitation throughout the training. The programme was well organised, relevant and beneficial to our delegates.”
“All training programmes were delivered in a highly professional manner, with effective coordination and strict adherence to our scheduling requirements. The facilitators demonstrated a commendable level of expertise, and the quality of delivery consistently met our expectations.”
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
Frequently asked questions
Is this course accredited?
Yes. It covers unit standards 13929 (NQF Level 3, 3 credits) and 7706 (NQF Level 3, 3 credits), both part of the National Certificate: Business Administration Services (SAQA ID 67465). Unit standard 13929 is also part of the FETC: Business Administration Services (SAQA ID 61595) and the National Certificate: New Venture Creation (SMME) (SAQA ID 49648). BOTI delivers them under its Services SETA accreditation (12582).
Until when can delegates enrol?
Delegates can enrol until 30 June 2028.
Are there entry requirements?
Unit standard 13929 assumes numeracy and literacy at NQF Level 2. Unit standard 7706 states no entry requirements.
How are delegates assessed?
Each unit standard has its own portfolio of evidence, completed after the course and then assessed and moderated. Delegates found competent receive a statement of results.
Can the course run at our offices?
Yes. BOTI runs it at your offices anywhere in South Africa, at a BOTI venue or live online, for one delegate or a group of up to 20.
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