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Quick Look Course Summary:Coaching First-Line Managers (Unit Standard 252035) (3 days)
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Length: 3 day(s)
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Price (at your venue): 1 Person R 21,125 EX VAT 3 Person R 13,658 EX VAT 10 Person R 9,124 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Coaching First-Line Managers (Unit Standard 252035) (3 days)
Senior managers who choose the right people for first-line management roles, coach them against clear key result areas, and track the results until the gains stick – with 8 accredited credits.
First-line managers make or break day-to-day results, yet many are promoted for their technical skill and then left to work out management on their own. This accredited coaching course for managers covers unit standard 252035 (NQF Level 5, 8 credits), part of the National Certificate: Generic Management (SAQA ID 59201), which BOTI delivers under its Services SETA accreditation.
Day one starts before the coaching does: analysing the job profile of a first-line management post, setting weighted selection criteria for its key result areas, working with the recruitment function, and shortlisting and appointing the right candidate. Delegates then draw up a coaching plan and schedule, and a simple way of recording what is discussed and agreed.
Day two is the coaching itself, practised in role plays: agreeing the process with the manager, discussing performance against key result areas, closing gaps through an action plan and giving honest, supportive feedback. Day three covers follow-up: checking agreed actions, recognising progress, correcting what has slipped, and getting line managers to coach their own teams.
Why this course
For your organisation
- First-line managers selected against clear, weighted criteria
- A consistent coaching process linked to key result areas
- Faster development of new managers, with records of progress
- A coaching culture that spreads down to the teams
- Eight accredited credits at management level
For your delegates
- Eight accredited credits towards the NC: Generic Management
- A selection matrix and a coaching plan template
- Practice in coaching conversations, with feedback
- A follow-up system for tracking coaching actions
What delegates will be able to do
- Analyse a first-line management job profile and set weighted selection criteria
- Work with the recruitment function to shortlist and appoint a suitable candidate
- Draw up a coaching plan and schedule based on the unit's priorities
- Prepare performance expectations against the manager's key result areas
- Record decisions and commitments from coaching discussions
- Run coaching sessions that close performance gaps through an agreed action plan
- Give honest, constructive and supportive feedback
- Monitor coaching actions, recognise progress and agree corrective steps
- Encourage line managers to coach the people who report to them
Who should attend
Second-level managers – heads of department, section heads and divisional heads – who lead several teams through their first-line managers, and the HR and talent practitioners who support them. The unit standard assumes communication, mathematical literacy and computer literacy at NQF Level 4.
Course outline
Day 1 – Unit standard 252035: selecting and planning
Outcome 1: Selecting a first-line manager
- Analysing the job profile for key performance areas
- Selection criteria and weightings for each key result area
- Briefing the recruitment function on the post
- Interviews, desk checks and other shortlisting methods
- Making the decision and the offer within policy
Outcome 2: Planning the coaching process
- A coaching plan and schedule built on the unit's priorities
- Setting out expected performance per key result area
- A system for recording decisions and commitments
Day 2 – Unit standard 252035: coaching the manager
Outcome 3: Coaching the selected manager
- Agreeing the purpose, content and schedule of coaching
- Reviewing performance against key result areas
- Recording each session for later reference
- Agreeing gaps and the actions to close them
- Honest, constructive and supportive feedback
Coaching practice
- Role plays on real coaching conversations
- Observer feedback on each session
- Building the coaching action plan
Day 3 – Unit standard 252035: following through on coaching
Outcome 4: Monitoring and measuring coaching results
- Checking agreed actions at the agreed times
- Recognising progress against the action plan
- Recording corrective action where targets were missed
- Follow-up that stays within organisational policy
- Getting line managers to coach their own people
Putting it together
- A coaching system for your own unit
- Reflection and a personal action plan
- Portfolio of evidence: what to submit
How it is delivered
Three days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner guide and workbook for each unit standard, practical workplace activities, and a portfolio of evidence that delegates complete after the course for assessment and moderation.
What our clients say
“All training programmes were delivered in a highly professional manner, with effective coordination and strict adherence to our scheduling requirements. The facilitators demonstrated a commendable level of expertise, and the quality of delivery consistently met our expectations.”
“The facilitator who conducted the training was professional and tailored both the schedule and environment to ensure that learners had a safe space to share authentic, real-life experiences”
“Coaching sessions have been delivered on a consistent monthly basis throughout the engagement, with BOTI's facilitators demonstrating professionalism, flexibility in scheduling, and a strong ability to tailor coaching content to the individual development needs of our delegates.”
Frequently asked questions
Is this course accredited?
Yes. It covers unit standard 252035, Select and coach first line managers (NQF Level 5, 8 credits), part of the National Certificate: Generic Management (SAQA ID 59201), delivered under BOTI's Services SETA accreditation (12582).
Until when can delegates enrol?
Delegates can enrol until 30 June 2028, the last date for enrolment of the qualification it belongs to.
Are there entry requirements?
The unit standard assumes communication, mathematical literacy and computer literacy at NQF Level 4.
How are delegates assessed?
After the course each delegate completes a portfolio of evidence based on their own unit, which is assessed and moderated. Delegates found competent receive a statement of results.
Is there a shorter version without assessment?
Yes. Coaching and Mentoring Course covers practical coaching and mentoring skills in a shorter course, with a BOTI certificate of attendance.
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