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Quick Look Course Summary:Business Writing and Records (Unit Standards 12153 + 110009) (3 days)
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Length: 3 day(s)
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Price (at your venue): 1 Person R 21,125 EX VAT 3 Person R 13,658 EX VAT 10 Person R 9,124 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Business Writing and Records (Unit Standards 12153 + 110009) (3 days)
Staff who write clear, correct business documents in plain language and keep the organisation's records, confidential documents and stationery under control – with 9 accredited credits.
Unclear documents and poorly kept records cost organisations time, money and sometimes their reputation. This accredited business writing course combines two unit standards, each taught and assessed on its own: unit standard 12153 on the writing process (NQF Level 4, 5 credits) and unit standard 110009 on managing administration records (NQF Level 4, 4 credits). Both sit in BOTI's Services SETA accreditation for the FETC: Business Administration Services (SAQA ID 61595).
Days one and two follow unit standard 12153 from start to finish: the conventions of business texts, gathering the right information for the reader, writing a first draft in plain language, restructuring and editing it, and presenting a final, proofread document.
Day three follows unit standard 110009: handling confidential information, controlling the ordering and use of office stationery, and applying agreed control measures when things go wrong. Delegates leave with documents and control tools they can use at work the next day.
Why this course
For your organisation
- Business documents that are clear, accurate and in the house style
- Confidential information handled and secured properly
- Stationery costs and losses brought under control
- Two accredited unit standards towards a Business Administration qualification
For your delegates
- Nine accredited credits from two unit standards
- A repeatable writing process from planning to proofreading
- A personal editing checklist and plain-language guide
- Practical records and stationery control tools
What delegates will be able to do
- Use the formats, terms and legal requirements that apply to business documents
- Identify the reader and purpose of a document and gather accurate information for it
- Draft a business text in plain language with the right structure and supporting detail
- Edit, reorder and proofread a document so that it is correct and easy to read
- Secure and manage confidential information and documents
- Plan, monitor and report on the control of office stationery
- Record and follow up deviations from agreed control measures
Who should attend
Administrators, secretaries, personal assistants, office supervisors and anyone who writes business documents and keeps office records. Delegates should be able to communicate at NQF Level 3.
Course outline
Day 1 – Unit standard 12153: planning business texts
Outcome 1: Conventions of business texts
- Documents used in your business function
- Industry and legal requirements for each document
- What happens when requirements are ignored
- Using business terms correctly
Outcome 2: Gathering information for the reader
- Who will read the document, and why
- Questions that clarify what the client needs
- Finding information in several sources
- Checking facts for accuracy and bias
- Deciding what to include and what to leave out
- Building a checklist for later editing
Outcome 3: Writing the first draft in plain language
- Choosing a structure that suits the reader
- Main points and supporting detail
- Getting a rough first draft down quickly
Day 2 – Unit standard 12153: editing and presenting the final text
Outcome 4: Organising and editing the text
- Grammar and plain-language rewriting
- Presenting the same facts in different ways
- Dealing with jargon and technical terms
- Checking every fact and figure
- Putting the content in a logical order
Outcome 5: Presenting the final document
- Selecting the right document type and layout
- Formatting that makes a text easier to read
- Testing the text against its audience and purpose
- Proofreading and self-assessment with your checklist
Day 3 – Unit standard 110009: managing administration records
Outcome 1: Confidential information and documents
- What counts as confidential in your organisation
- Systems and procedures for confidential material
- Securing documents within agreed time frames
- Protecting the interests of everyone involved
Outcome 2: Controlling office stationery
- Stationery policies, procedures and strategies
- Monitoring and maintaining stock levels
- Preventing losses and shrinkage
- Stationery movement reports
- Explaining the control documents to staff
Outcome 3: Applying control measures with people
- Spotting departures from agreed controls
- Recording problems and agreeing corrective action
- Following policy when reporting a deviation
- Portfolio of evidence for both unit standards
How it is delivered
Three days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner guide and workbook for each unit standard, practical workplace activities, and a portfolio of evidence that delegates complete after the course for assessment and moderation.
What our clients say
“The training was well executed and of a high quality … We would like to recommend BOTI for future trainings.”
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
“The facilitator was excellent and took time to ensure that the employee understood the content and was able to apply the learning in order to develop the portfolio of evidence.”
Frequently asked questions
Is this course accredited?
Yes. It covers unit standards 12153 (NQF Level 4, 5 credits) and 110009 (NQF Level 4, 4 credits), part of the FETC: Business Administration Services (SAQA ID 61595), delivered under BOTI's Services SETA accreditation (12582).
Until when can delegates enrol?
Delegates can enrol until 30 June 2028.
Are there entry requirements?
Both unit standards assume that delegates can communicate at NQF Level 3.
How are delegates assessed?
Each unit standard has its own portfolio of evidence, completed after the course and then assessed and moderated. Delegates found competent receive a statement of results.
Is there a shorter version without assessment?
Yes. Business Writing Skills for Function and Purpose covers practical business writing in one or two days, with a BOTI certificate of attendance.
Related courses
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