Course Introduction

The difference between a useless AI answer and a brilliant one is almost always the prompt. Prompt engineering – instructing AI tools to get exactly what you need – is one of the most in-demand workplace skills of 2026. This practical one-day course teaches a repeatable framework for writing prompts that consistently deliver accurate, useful, professional results across ChatGPT, Copilot and Gemini.

Why this matters

Most disappointing AI results come down to one thing: a poorly written prompt. Prompt engineering is the single highest-leverage AI skill, because it determines the quality of everything the tool produces. A team that prompts well gets accurate, usable output first time – saving the frustration of vague questions and unreliable answers, and unlocking far more value from every AI tool you already pay for.

What You Will Learn

• The anatomy of a great prompt – role, context, task, format and constraints
• Proven prompting frameworks and patterns you can reuse
• Few-shot prompting, step-by-step reasoning and iterative refining
• Prompting for writing, analysis, research and creative work
• Building a personal and team prompt library
• Avoiding bias, errors and ‘hallucinations’ through better prompting

The Advantages of Attending

• Turn an afternoon’s report drafting into ten minutes – Staff learn to brief ChatGPT, Copilot and Gemini precisely on the first pass, so a report draft, client email or data summary comes back usable instead of needing three rounds of re-prompting. The time saved repeats every day each person reaches for the tool.
• Catch fabricated figures before they reach a proposal – Your team learns to constrain prompts, demand sources and verify output, so confident-but-wrong numbers and made-up citations get spotted before they land in a quote, board pack or client report. AI hallucination stays an internal draft problem, not a reputational one.
• Get on-brand copy that doesn’t read like a chatbot – Staff stop accepting the first generic reply and specify audience, tone, format and length up front, so output reads in your business’s voice and needs far less editing. The difference between a vague request and a structured one is usually one rewrite versus four.
• Bring juniors up to senior-quality first drafts in weeks – A junior who prompts well produces research summaries and proposal drafts that a manager can refine rather than rebuild. Everyone works from the same prompting method instead of scattered personal habits picked up from social media.

Skills You Will Walk Away With

• Structure a prompt with explicit role, task, context and output format so the model returns a usable result on the first attempt
• Supply worked examples that lock in the exact tone, structure and level of detail your business needs
• Instruct the model to cite sources and flag uncertainty so fabricated facts and figures surface before you act on them
• Decompose a large task into a chained sequence of prompts that build on each other instead of demanding everything at once
• Match the tool to the task, using Copilot inside Office files, ChatGPT for drafting and Gemini for research based on where the data already sits
• Repair a weak answer with targeted follow-up prompts rather than restarting from scratch each time
• Build reusable prompt templates for recurring work such as proposals, meeting minutes and customer replies so the whole team produces to one standard
• Strip confidential client and company information out of prompts before sending them to public AI tools

Who Should Attend

Anyone who already uses AI tools and wants dramatically better, more reliable results – from beginners to power users.

Why train with BOTI

BOTI has trained teams across South Africa for over a decade and is rated 4.8 from 652 Google reviews. This course is practical and hands-on, fully customisable to your team and industry, and can be delivered in-house at your premises anywhere in South Africa or at a public venue, with or without laptops supplied. Every delegate receives a certificate of completion and leaves with skills they can apply the very next day.