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Quick Look Course Summary:Working with Business Data (Unit Standards 9012 + 13933) (3 days)
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Length: 3 day(s)
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Price (at your venue): 1 Person R 21,125 EX VAT 3 Person R 13,658 EX VAT 10 Person R 9,124 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Working with Business Data (Unit Standards 9012 + 13933) (3 days)
Administrators who collect and analyse data, use probability to make sense of workplace problems, and plan, monitor and control the filing and information system the office depends on – with 8 accredited credits.
Offices run on information: figures that must be understood and records that must be found when needed. This accredited business data course combines two unit standards from the National Certificate: Business Administration Services (NQF Level 3, SAQA ID 67465), each taught and assessed on its own: unit standard 9012 on investigating life and work problems with data and probabilities (NQF Level 3, 5 credits) and unit standard 13933 on planning, monitoring and controlling an office information system (NQF Level 3, 3 credits). Because both belong to the same qualification, BOTI registers them together as one skills programme under its Services SETA accreditation.
Days one and two follow unit standard 9012: posing questions and collecting data, representing, analysing and interpreting it, and exploring probability with workplace examples, ending with a short data project.
Day three follows unit standard 13933: planning a storage and retrieval system, monitoring how filing and retrieval work in practice, and controlling the system so that information stays accurate and available.
Why this course
For your organisation
- Staff who turn raw data into usable information
- Records filed and retrieved reliably
- Fewer delays and losses caused by poor filing
- Eight accredited credits registered as one skills programme
For your delegates
- Eight accredited credits from two unit standards in one qualification
- Practical data and probability skills
- A clear method for running an office information system
- A workplace data project for your portfolio
What delegates will be able to do
- Pose questions and collect relevant data
- Represent, analyse and interpret data
- Use probability to explore workplace problems
- Plan a storage and retrieval system
- Monitor how filing and retrieval work
- Control the information system so records stay accurate
Who should attend
Administrators, office assistants, records and data clerks, and team members who collect figures or look after the office's information. Unit standard 9012 assumes mathematics and communication at NQF Level 2. Unit standard 13933 assumes communication at NQF Level 2.
Course outline
Day 1 – Unit standard 9012: collecting and analysing data
Outcome 1: Posing questions and collecting data
- Problems and issues that statistics can address
- Identifying the variables behind a problem
- Questionnaires, interviews and existing databases such as Stats SA
- Yes/no, Likert, discrete and continuous measures
- Sample size, representativeness and bias
- Checking collected data for faults and double counting
Outcome 2: Representing, analysing and interpreting data
- Graphs and summaries that suit the data and the audience
- Mean, median and mode; range and inter-quartile range
- Scatter plots and lines of best fit
- Fitting straight-line and curved trends to make predictions
- Comparing representations to take a position
- Justifying interpretations and raising new questions
Day 2 – Unit standard 9012: probability in life and work
Outcome 3: Exploring probability with random events
- Organising and classifying data for analysis
- Choosing suitable experiments and simulations
- Trials, outcomes and events; fractions, percentages and odds
- Theoretical versus experimental probability
- Tree diagrams and simple counting
- When to add probabilities and when to multiply
- Making and testing predictions
- Communicating results clearly
Workplace data project
- Investigating a real problem from your workplace
- Presenting your findings and conclusions
- Portfolio of evidence for unit standard 9012
Day 3 – Unit standard 13933: planning and controlling an information system
Outcome 1: Planning a storage and retrieval system
- The structural and operational needs of the business
- Procedures for manual and computerised records
- Quality checks for tracking, securing and maintaining records
- Planning archive storage
- Choosing a classification method
Outcome 2: Monitoring the filing and retrieval system
- Quality control of sorting, filing and retrieval
- Policy on transferring, archiving and disposing of records
- Following procedures for paper and electronic records
- Why up-to-date paper records matter
Outcome 3: Controlling the filing and retrieval system
- Complete, accurate filing in the right place and format
- Finding and refiling misplaced documents
- Telling staff where filing must improve
- Updating the system on an ongoing basis
- Portfolio of evidence for unit standard 13933
How it is delivered
Three days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner guide and workbook for each unit standard, practical workplace activities, and a portfolio of evidence that delegates complete after the course for assessment and moderation.
What our clients say
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
“The facilitator was excellent and took time to ensure that the employee understood the content and was able to apply the learning in order to develop the portfolio of evidence.”
“The training was well received and we were impressed by the knowledge of the facilitators and the quality of overall training.”
Frequently asked questions
Is this course accredited?
Yes. It covers unit standards 9012 (NQF Level 3, 5 credits) and 13933 (NQF Level 3, 3 credits). Both belong to the National Certificate: Business Administration Services (NQF Level 3) (SAQA ID 67465), so they are registered together as one skills programme under BOTI's Services SETA accreditation (12582).
Until when can delegates enrol?
Delegates can enrol until 30 June 2028.
Are there entry requirements?
Unit standard 9012 assumes mathematics and communication at NQF Level 2; unit standard 13933 assumes communication at NQF Level 2.
How are delegates assessed?
Each unit standard has its own portfolio of evidence, completed after the course and then assessed and moderated. Delegates found competent receive a statement of results.
Is there a shorter version without assessment?
Yes. Analysing Data with Excel covers practical data skills, with a BOTI certificate of attendance.
Get your price – the more delegates, the less each pays
Change the options to see your price per person, then email yourself the quote and course outline.
Contact us now – we reply within 15 minutes during office hours
Monday to Friday, 08:00–17:00. After hours, we reply on the next working day – or call 011 882 8853.