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Quick Look Course Summary:Crisis Management Course
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Next Public Course Date:
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Length: 1 day(s)
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Price (at your venue): 1 Person R 4,811 EX VAT 3 Person R 3,654 EX VAT 10 Person R 2,719 EX VAT
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Certification Type: Non-Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Crisis Management Course
Course Introduction
Do you know how to handle a crisis? If not, we have the course for you. This course will teach participants who to address any crisis and will give them the skills they need to do this.
Course Outline
1. Introduction
Workshop Objectives
2. Crisis
Internal risks
Eternal risks
Aggression
Violence
Case study
3. Workplace violence
Threats
Damage
Psychological Acts
Physical acts
Case study
4. Myths
Violence just happens
It is uncommon
Problems will solve themselves
It is not possible to prevent violence
Case study
5. Escalation
Threats
Stalking and bullying
Injury
Death
Case study
6. Concerning Behaviours
Disruptive
Emotional abuse
Causes anxiety
Examples of behaviour
Case study
7. Domestic violence indicators
Disruptive Calls
Poor concentration
Bruising
Absence
Case study
8. Triggers of workplace violence
Reprimands and terminations
Financial strain
Loss of loved one
Perceived slights
Case study
9. Conflict dangers
Triggers
Action point
Flashpoint
Identify
Case study
10. Response
Note areas of concern
Discuss it
Report it
Report to HR or tip line
Case study
11. Strategies
Policies
Programs
Emergency procedures
Train employees
Case study
12. Topics not discussed
Post Workshop overview
Course Duration
1 day/s
Who should attend
This course is intended for anyone interested in crisis management.
**Quote does not include Any Exam Fees (if applicable)
IMPORTANT ACTION: Do Not Wait To Improve Your Skills.
Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal
About this course
This course is not accredited. It is delivered as a professional skills programme, and delegates receive a BOTI certificate of attendance.
If you need a credit-bearing outcome for B-BBEE skills development, SETA grant or learnership purposes, please see our accredited qualifications and skills programmes, or read about BOTI accreditations.
Frequently Asked Questions
Is this course accredited?
No. This course is delivered as a practical, facilitator-led skills programme and delegates receive a BOTI certificate of attendance. If you need a credit-bearing outcome for B-BBEE skills development, SETA grant or learnership purposes, ask us about our accredited qualifications, skills programmes and unit standards.
Can this course be delivered in-house at our premises?
Yes. Every BOTI course can be delivered on-site at your offices anywhere in South Africa, or at a scheduled public venue, and can be customised to your team and industry.
How do I book or get a quote?
Use the enquiry form on this page for a tailored quote, or call 011 882 8853 / email [email protected]. The course length and next public course date are shown in the Quick Look summary.
Can this training count towards our B-BBEE scorecard?
Spend on this course still counts as skills development expenditure for B-BBEE purposes, but it does not count as accredited training spend, and the Codes limit how much non-accredited training can contribute. Please confirm the treatment with your skills development facilitator or B-BBEE verification agency.
Do you tailor the training to our industry?
Yes. Our training is built around your business, using practical, real-world examples relevant to your team and sector.