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Quick Look Course Summary:Professional Conduct and Ethics (Unit Standards 114959 + 113924) (2 days)
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Length: 2 day(s)
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Price (at your venue): 1 Person R 14,642 EX VAT 3 Person R 9,476 EX VAT 10 Person R 6,472 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Professional Conduct and Ethics (Unit Standards 114959 + 113924) (2 days)
Staff who dress, speak and behave professionally, read and use body language well, handle visitors and difficult situations calmly, and make ethical choices at work – with 6 accredited credits.
First impressions, everyday courtesy and honest choices shape how customers and colleagues see an organisation. This accredited professional conduct course combines two unit standards from the National Certificate: New Venture Creation (SMME) (SAQA ID 49648), each taught and assessed on its own: unit standard 114959 on behaving professionally in a business environment (NQF Level 2, 4 credits) and unit standard 113924 on applying basic business ethics at work (NQF Level 2, 2 credits). Because both belong to the same qualification, BOTI registers them together as one skills programme under its Services SETA accreditation.
Day one follows unit standard 114959: dress codes and workplace behaviour, body language and personal space, greeting and introducing visitors, staying professional under pressure, and assessing your own conduct.
Day two follows unit standard 113924: values and beliefs, how your ethics affect others, behaving ethically at work, and what to do when your values and your work clash.
Why this course
For your organisation
- Staff who represent the organisation well
- Visitors and customers treated courteously
- Fewer ethical lapses and complaints
- Six accredited credits registered as one skills programme
For your delegates
- Six accredited credits from two unit standards in one qualification
- Confidence in business settings
- Practical skills with body language and first impressions
- A clear way to work through ethical dilemmas
What delegates will be able to do
- Apply the dress code and standards of workplace behaviour
- Interpret and use body language in a business setting
- Greet, introduce and see off visitors professionally
- Stay professional when provoked
- Assess your own professional behaviour
- Explain how values and beliefs shape ethical choices
- Behave ethically at work and handle value conflicts
Who should attend
New and young employees, interns, front-line staff and anyone starting out in a business environment. Unit standard 114959 assumes a GETC, or communication and mathematical literacy at NQF Level 1. Unit standard 113924 assumes a GETC, or communication and mathematical literacy at NQF Level 1.
Course outline
Day 1 – Unit standard 114959: professional behaviour at work
Outcome 1: Behaving professionally
- Dress codes and what they signal
- Watching and assessing workplace behaviour
- Listening well, and the cost of poor listening
- Smoking rules at work
- Your code of conduct and what happens when it is ignored
- Work ethic, responsibility and accountability
Outcome 2: Body language
- Reading non-verbal signals
- Posture and eye contact
- Handshakes and greetings
- Personal space
- Recognising and reporting sexual harassment
Outcome 3: Dealing with people
- First impressions
- Greeting and introducing visitors
- Closing a conversation politely
- Keeping promises, or offering an alternative
- Staying professional when provoked
Outcome 4: Assessing your own behaviour
- Reviewing your behaviour in three situations
- Measuring yourself against your performance agreement
- A personal development plan
- Portfolio of evidence for unit standard 114959
Day 2 – Unit standard 113924: personal ethics in a business environment
Outcome 1: Values and beliefs
- Values, beliefs and ethics explained
- Where values come from and how they drive behaviour
- How people change their beliefs and values
Outcome 2: How your ethics affect others
- Ethics in behaviour and relationships
- Ethics and the language you use
- Respecting confidentiality
- Influencing others' behaviour, for good or ill
Outcome 3: Behaving ethically at work
- Ethical business practice
- Company policy and confidentiality
- Giving and receiving gifts and favours
- Honesty in business dealings
- Productivity, accountability, attendance and deadlines
Outcome 4: When your values and work clash
- Responding to unethical behaviour
- Responding to unethical business conduct
- Comparing your values with company practice
- When an employee's rights are undermined
- Portfolio of evidence for unit standard 113924
How it is delivered
Two days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner guide and workbook for each unit standard, practical workplace activities, and a portfolio of evidence that delegates complete after the course for assessment and moderation.
What our clients say
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
“The facilitator was excellent and took time to ensure that the employee understood the content and was able to apply the learning in order to develop the portfolio of evidence.”
“The training was well received and we were impressed by the knowledge of the facilitators and the quality of overall training.”
Frequently asked questions
Is this course accredited?
Yes. It covers unit standards 114959 (NQF Level 2, 4 credits) and 113924 (NQF Level 2, 2 credits). Both belong to the National Certificate: New Venture Creation (SMME) (SAQA ID 49648), so they are registered together as one skills programme under BOTI's Services SETA accreditation (12582).
Until when can delegates enrol?
Delegates can enrol until 30 June 2028.
Are there entry requirements?
Unit standard 114959 assumes a GETC, or communication and mathematical literacy at NQF Level 1; unit standard 113924 assumes a GETC, or communication and mathematical literacy at NQF Level 1.
How are delegates assessed?
Each unit standard has its own portfolio of evidence, completed after the course and then assessed and moderated. Delegates found competent receive a statement of results.
Is there a shorter version without assessment?
Yes. Business Etiquette Training and Developing Corporate Behavior cover the practical skills, with a BOTI certificate of attendance.
Related courses
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