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Quick Look Course Summary:Emotional Intelligence at Work (Unit Standard 252031) (2 days)
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Length: 2 day(s)
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Price (at your venue): 1 Person R 14,642 EX VAT 3 Person R 9,476 EX VAT 10 Person R 6,472 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Emotional Intelligence at Work (Unit Standard 252031) (2 days)
Managers and team members who understand emotional intelligence, use it in their working relationships, see its effect on teams and results, and leave with a plan to strengthen their own – with 4 accredited credits.
Technical skill gets people hired; emotional intelligence decides how well they lead, serve and work with others. This accredited emotional intelligence course covers unit standard 252031 on using emotional intelligence to manage yourself and others (NQF Level 5, 4 credits). BOTI holds its own Services SETA programme approval for this unit standard, so it is registered on its own as a skills programme.
Day one covers what emotional intelligence is and is not, the main models and competencies, how it shows up in working relationships, and practice in recognising and naming emotions at work.
Day two looks at the impact of high and low emotional intelligence on teams and results, analyses your own reactions to real situations, and ends with role plays from your workplace and a personal development plan.
Why this course
For your organisation
- Managers who handle pressure and conflict calmly
- Better working relationships and teamwork
- Feedback given and received constructively
- Four accredited credits at management level
For your delegates
- Four accredited credits at NQF Level 5
- A clear understanding of your own emotional patterns
- Practical techniques for difficult conversations
- A personal development plan you can act on
What delegates will be able to do
- Explain the main models and competencies of emotional intelligence
- Use emotional intelligence in working relationships
- Give and receive feedback constructively
- Describe the impact of high and low emotional intelligence at work
- Analyse your own reactions to real situations
- Draw up a plan to develop your emotional intelligence
Who should attend
Managers, team leaders, supervisors and professionals who lead or work closely with others. Unit standard 252031 assumes communication, mathematical literacy and computer literacy at NQF Level 4.
Course outline
Day 1 – Unit standard 252031: understanding emotional intelligence
Outcome 1: Principles and concepts
- What emotional intelligence is, and is not
- The main models and competencies
- Examples from work and life
- Emotional intelligence compared with IQ and personality
Outcome 2: Emotional intelligence in relationships
- Personal and social competencies
- Giving feedback with emotional intelligence
- Receiving feedback without defensiveness
- Empathy and listening in difficult conversations
Practice: emotions at work
- Recognising your own triggers
- Naming emotions accurately
- Pausing before you respond
Day 2 – Unit standard 252031: emotional intelligence in practice
Outcome 3: The impact of emotional intelligence
- When high emotional intelligence helps
- The cost of low emotional intelligence at work
- Consequences for teams and results
- Emotional intelligence in leadership and customer contact
Outcome 4: Your own emotional intelligence
- Analysing your reactions to real situations
- Strengths and development areas
- Techniques and a personal development plan
Practice: applying emotional intelligence
- Role plays from your workplace
- Building your development plan
- Portfolio of evidence for unit standard 252031
How it is delivered
Two days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner guide and workbook for each unit standard, practical workplace activities, and a portfolio of evidence that delegates complete after the course for assessment and moderation.
What our clients say
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
“The course was efficiently organized and aligned with our schedule. We were impressed by the quality of the training and the expertise of the facilitator.”
“The courses were efficiently scheduled and planned around our timetable. We were impressed by the quality of training with average overall scores of 5 out of 5.”
Frequently asked questions
Is this course accredited?
Yes. It covers unit standard 252031 (NQF Level 5, 4 credits), delivered under BOTI's Services SETA accreditation (12582) through BOTI's own Services SETA programme approval for this unit standard.
Until when can delegates enrol?
Delegates can enrol until 30 June 2028.
Are there entry requirements?
Unit standard 252031 assumes communication, mathematical literacy and computer literacy at NQF Level 4.
How are delegates assessed?
Delegates complete a portfolio of evidence after the course, which is then assessed and moderated. Delegates found competent receive a statement of results.
Is there a shorter version without assessment?
Yes. Mastering Emotional Intelligence covers the practical skills in one day, with a BOTI certificate of attendance.
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