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Without a doubt; in all situations we often encounter difficult people eg clients, fellow-colleagues, family and friends. This people may have challenging characters that we need to deal with to create positive relations.
Indeed it is very challenging to interact with others and gain rapport. Here you will gain insight and learn about various patterns of behavior that you may have had to deal with but didn’t really understand. You will learn methods and practices to successfully interact with difficult people in a positive and productive manner.
Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa
Key outcomes of the course include:
1. Difficult People and their Profiles
2. How one perceives Difficult People (Beliefs, Values, and Preferences)
3. A Difficult Person’s power
4. Plan and strategies to deal with difficult people
5. Difficult clients, models and techniques
Our two day training course is designed so that the knowledge acquired is applied practically, so that the business environment can be enhanced.
Please consult schedule for course costs or contact BOTI for a quote.
The course (Handling Difficult People & Situations Training Course) is designed for the following attendees:
Any individual who needs to deal with difficult people or situations successfully to move the situation forward positively.
For the Handling Difficult People & Situations Training Course it is advisable that you have the following experience/knowledge:
Strong written and verbal command of English.
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