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Empower yourself with Essential Conflict Management Skills
Every manager needs to be aware that conflict can arise within every team at any given point in time. This is especially the case when the pressure is on, deadlines are tight and projects and tasks are difficult to manage. Conflict situations can arise as a result of personal and professional differences alike and with both internal and external stakeholders and the trick is to learn how to devise the right kind of strategy that will help you to deal with conflict situations both, down and across, that is dealing with conflict with superiors as well as conflict within your team and other stakeholders involved with the tasks.
This course aims to equip you with the skills and techniques that are necessary to enable you to effectively identify and minimize conflict situations. You will learn how to formulate a strategy that will enable your working relationships with all stakeholders to stay healthy so that you can get on with the task of getting the job done.
Get down to the art of conquering conflict and enrol now for BOTI’s Empower Yourself with Essential Conflict Management Skills course. BOTI offers management skills training, business management classes and leadership training programmes. BOTI offers business training programmes across South Africa.
Course duration
2 days
You step up your game when you get down to the art of conquering conflict. Let us help you get on with the tasks of learning how to:
- Identify and minimize personal conflict within a unit.
- Devise and apply a suitable strategy that will enable you to establish constructive relationships with your superiors.
- Devise and apply a suitable strategy that will enable you to establish constructive relationships with team members within a unit.
- Effectively liaise and network with internal as well as external stakeholders.
- Understand conflict with respect to personal differences.
- Understand conflict with respect to professional differences.
- Differentiate between personal feelings and the actual problem.
Get down to the art of conquering conflict and enrol now for BOTI’s Empower Yourself with Essential Conflict Management Skills course. BOTI offers management skills training, business management classes and leadership training programmes. BOTI offers business training programmes across South Africa.
Benefits of attending: Empower yourself with Essential Conflict Management Skills course
Upon successful completion of this course you will have mastered the art of conquering conflict and will have become proficient in the following areas:
- Identify and create networking opportunities with internal as well as external stakeholders.
- Identify opportunities for effective networking, attend meetings with a view to instituting new and mutually beneficial contacts.
- Investigate ways to communicate with stakeholders and implement relevant strategies for the mutual benefit of all parties.
- In line with policies and procedures keep managers informed of all activities and report on progress and results using verbal or written feedback.
- Establish a process to acquire and exchange information and seek advice in consultation with the overall management team.
- In line with the business unit’s policies and procedures, raise concerns directly with relevant managers over quality of work.
- Presentation of clear and accurate information to management in a timeous manner.
- In line with business unit policies and procedures communicate information around the procedures for dealing with conflict to all team members in order to instil systematic resolution to conflict situations.
- Implement action plans in order to resolve actual and potential conflict.
- In line with policies and procedures, refer conflict situation so appropriate managerial staff where required.
- Develop and establish constructive relationships with team members in a unit using applied strategies.
- Where appropriate, identify and capitalize on opportunities for team members to discuss worki-related as well as personal issues.
- Build constructive relationships with team members by offering feedback and advice in a positive manner.
- Keep team members informed of any developments and changes that may affect them.
Get down to the art of conquering conflict and enrol now for BOTI’s Empower Yourself with Essential Conflict Management Skills course. BOTI offers management skills training, business management classes and leadership training programmes. BOTI offers business training programmes across South Africa.
Who is this course suitable for?
This course is aimed at supervisors, team leaders and managers who manage a team and are interested in learning about how to deal with conflict in the workplace.
Testimonials from similar courses
Melissa Bester – Aveng Grinkaker-LTA Mechanical & Electrical
‘I have learnt more about myself, my skills and how to make some positive changes. I did not expect the course to be so informative and positive and inspiring. I feel like a different person. For me, the course was more than what I expected, so I would not change anything. The facilitator was amazing.’
Michelle Selo – Department of Economic, Small Business, Development & Environmental Affairs
‘Through interactions and discussions I learnt the importance of good leadership in taking an organization forward. What went well for me was the fact that the training was very interactive thus allowing every individual to voice their opinions on matters. The best thing about this course was the manner in which it was presented, it was very practical. Thank you very much Jaini for opening my eyes on a lot of issues, this has been very beneficial training.’
Masheleng Motsoane – Ministry of Agri and Food Security
‘Eye opening – equipping participants with the knowledge and skills necessary.’
Get down to the art of conquering conflict and enrol now for BOTI’s Empower Yourself with Essential Conflict Management Skills course. BOTI offers management skills training, business management classes and leadership training programmes. BOTI offers business training programmes across South Africa.
This Unit Standard course is aligned to Unit Standard 252027: Devise and apply strategies to establish and maintain workplace relationships
Public Course Schedule and Costs
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