Business Etiquette Training

Duration: 1 day

Introduction

It’s a minefield if you do not know the proper etiquette or protocol. Generally the dress code is formal, and conservative. Most companies adhere to this code, except of course the dot.com companies run by teenagers. As a manager or a personal assistant, you are required to know how to greet people from different countries with different cultures. All employees should know the holy days of other cultures and the rules on the exchange of gifts. Other etiquette is also taught in this course such as addressing people with titles and where your cell phone should be in a meeting.

Course Outline

1. Introduction
Definition
Protocol guidelines
Protocol in business

2. Business Introductions
Titles and Seniority
Name tags

3. Ethics
Holy and National Days
Business Cards
Personal circumstances

4. Office Etiquette
Cell phones
Mail
Proper Behaviour
Respect

5. Forms of Address
Titles and Seniority

6. Professional Image
Punctuality
Attitude
Relationships

7. Guidelines for Business Dress Codes
Clothes
Accessories
Hair style, hair colour and cleanliness
Make-up

8. Meeting Protocol
Purpose of Meetings
Punctuality
Communication
Documentation
Facilities
Safety

9. Cultural Contexting and Interactions
Difference between High Context and Low Context
Cultural Commonalities
Gender Roles
Non-verbal Communication
Visual Aids
Interpreters

10. Cultural Guidelines – Gifts
Gift Policy Guidelines
Accepting and Exchanging of Gifts
Presentation of Gifts

11. Conversations
Picking a Topic
Sensitive Topics
Cultural Diversity and Respect

12. Resources

Who should attend this course?

This course is intended for employees and managers.

**Quote does not include Any Exam Fees (if applicable)