Business Protocol and Etiquette Training

Course Introduction

Yes We all Need: Business Etiquette Coaching! This course will demonstrate the impact of positive or negative Business Protocol and Etiquette on a company.  You will be able to identify and apply personality and communication styles, learn how to portray a positive friendly image as well as how to interact in diverse contexts. Delegates will also learn how to generally hold better conversations.

Course Outline

Key outcomes of this course include:

Introduction to Business Ethics:

  1. Principles and Values: Business ethics revolves around the core principles and values that guide the decision-making processes within an organization. These principles often include honesty, integrity, fairness, and accountability. Understanding and applying these values helps create a moral compass for individuals and the organization as a whole.
  2. Stakeholder Impact: Business decisions have far-reaching consequences, affecting various stakeholders such as employees, customers, investors, and the community. Exploring the impact of decisions on these stakeholders is crucial for aligning business practices with ethical standards. By prioritizing stakeholder interests, organizations can build trust and credibility.

Learning about Office Etiquette:

  1. Communication Etiquette: Office etiquette emphasizes effective and respectful communication. This involves active listening, clear and concise expression, and appropriate use of communication channels. Understanding and practicing good communication etiquette fosters a positive and open dialogue among team members.
  2. Professional Appearance: Beyond verbal communication, one’s physical presence matters in a professional setting. Dressing appropriately for the workplace, maintaining personal hygiene, and presenting oneself in a polished manner contribute to a professional image. This aspect of office etiquette reflects a commitment to professionalism and self-respect.

How to Address Other Employees:

  1. Hierarchy and Respect: Acknowledging and respecting the organizational hierarchy is crucial when addressing colleagues. Understanding the appropriate level of formality or informality in communication contributes to a positive work environment. Proper titles and addressing colleagues with respect enhance professional relationships.
  2. Constructive Feedback: Learning how to provide constructive feedback and handle criticism is essential for effective communication. Offering feedback in a constructive and respectful manner promotes a culture of continuous improvement and encourages a positive exchange of ideas among team members.

How to Keep a Professional Image:

  1. Online Presence: In the digital age, maintaining a professional image extends to one’s online presence. Being mindful of social media behavior, ensuring a professional email signature, and managing an updated LinkedIn profile contribute to a positive and consistent professional image.
  2. Adaptability and Learning: Demonstrating a commitment to ongoing learning and adaptability reinforces a professional image. This involves staying updated on industry trends, acquiring new skills, and showcasing a proactive approach to professional development. A dynamic and evolving professional image signals competence and dedication.

This course is a form of  Business Etiquette Coaching.

Course duration

2 days

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