Taking Charge as Leader With Emotional Intelligence, Interpersonal Skills & Conflict Resolution Skills

Duration: 3 Days

Introduction

Let your career take a leap with Increased Emotional Intelligence, Heightened Interpersonal Skills and the ability to resolve conflicts.

Emotional Intelligence

Some people think emotional intelligence is more important than a person’s intelligence quota. They would be correct. Although there is a link between high intelligence quotas and high emotional intelligence quotas, your intelligence quota helps you to learn new things, remember things and develop skills. Your emotional intelligence helps you to learn more about yourself and how you connect to other people. Emotional Intelligence is not so much about learning about new things, but rather about about feelings and emotions. The core of emotional intelligence is inter-personal interaction and intra-personal interaction. Emotional Intelligence is becoming more important in business as well. People who are aware of their EQ generally know how to act and react among different people. And the long and short of that is less conflict, more productivity.

Leadership Skills

Once you learn the techniques of true Leadership and Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

Interpersonal Skills

Some people are lucky and are born with the gift of the gab. The other 99% percent of us, have to really work on our people skills and our interactions with people if we are to impress and work with them. We offer a workshop on interpersonal skills and at the end of the workshop, participants will have left the caterpillar behind them and will float around like butterflies.

Conflict Management Skills

We also dedicate part of our workshop to conflict management. Everyone has to deal with conflicts with others at sometime. It is useful to know what escalates conflicts and what de-escalates conflicts. We have included several methods for delegates in this course to perfect conflict management.

Benefits of Attending:

• Lead Teams
• Interact much better.
• Minimize anxiety and tension.
• Defuse conflicts.
• Enhance relationships.
• Empathize with others.
• Effectively overcome work and home life difficulties.
• Leading successfully with Emotional Intelligence.
• Acquire Interpersonal Skills & Conflict Resolution Skills.

Course Outline:

Session 1: Emotional Intelligence Basics

• Exactly what is Emotional Intelligence
• 4 Skills in Emotional Intelligence
• Verbal Communication abilities
• Non-Verbal Communication abilities
• Social Management as well as Responsibility
• Tools to Regulate Your Emotions
• Gaining Control
• Business methods: Understand Emotions as well as how to manage them in the Workplace, Role of Emotional Intelligence at Work, Disagreeing Constructively; Optimism, Pessimism, The Balance Between Optimism & Pessimism
• Making an influence, making a powerful first impression, assessing a scenario

Session 2: Leadership Skills

Key outcomes of the course include:

• The Evolution of Leadership
• Situational Leadership
• A Personal Inventory
• Modelling the Way
• Inspiring a Shared Vision
• Enabling Others to Act
• Encouraging the Heart
• Basic Influencing Abilities
• Setting Objectives

Session 3: Conflict Resolution Skills & Interpersonal Skills

Conflict Resolution

• Conflict Resolution Skills
• An Introduction to Conflict Resolution
• The Thomas-Kidman Instrument
• Creating an Effective Atmosphere
• Choosing the Time as well as Place
• Creating Mutual Understanding
• Concentrating on individual needs
• Getting to the root cause
• Generating alternative
• Generating a solution
• Further Tools – stress as well as anger management techniques, asking open question

Interpersonal Skills

• Verbal Communication abilities
• Non-Verbal Communication abilities
• Making small talk
• Moving the conversation along
• Remembering names
• Influencing skills
• Bringing individuals on board
• Sharing your opinion
• Negotiation tools
• Influencing

Course Duration: 3 Sessions

Who is this course suitable for?

• All managers, leaders & professionals who require a thorough knowledge of human emotions. (junior, middle, senior managers)
• Anyone who is interested in developing themselves to be a better leader, manager, and supervisor.
• Individuals who desire to use psychological knowledge to improve management and leadership techniques.
• Individuals who wish to understand their emotions and how it affects those around them and their productivity in the office.
• Anyone interested in emotional intelligence.
• Leaders that want to improve their interaction with their teams.
• New Managers who wish to better prepare themselves for their brand-new position.
• Anybody wishing to move into a management role.