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Introduction: Excellent Customer Service – A Practical Approach Training Course
Excellent Customer Service course is designed for delegates who work in the customer service field and wish to improve on their knowledge of customer behavior. Delegates will be engaging in discussions that will cover; the importance of having a service culture in an organization, customer service skills, as well communication.
Outline: Excellent Customer Service – A Practical Approach Training Course
Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa
Key outcomes of the course include:
• Basics of Customer Service
• Acquiring skills for Customer Service
• How to greet Customers
• How to listen, question and respond
Course duration and fees: Excellent Customer Service – A Practical Approach Training Course
Our two day training course is designed so that the knowledge acquired is applied practically, so that the business environment can be enhanced.
Please consult schedule for course costs or contact BOTI for a quote.
Recommended Prior Experience and Knowledge: Excellent Customer Service – A Practical Approach Training Course
The course (Excellent Customer Service – A Practical Approach Training Course) is designed for the following attendees:
• Delegates currently working in the field of customer service with an interest to improve their skills.
For the Excellent Customer Service – A Practical Approach Training Course it is advisable that you have the following experience/knowledge:
• None
Upcoming Public Courses
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