It’s a minefield if you do not know the proper etiquette or protocol. Generally the dress code is formal, and conservative. Most companies adhere to this code, except of course the dot.com companies run by teenagers. As a manager or a personal assistant, you are required to know how to greet people from different countries with different cultures. All employees should know the holy days of other cultures and the rules on the exchange of gifts. Other etiquette is also taught in this course such as addressing people with titles and where your cell phone should be in a meeting.
New Management & Refined Supervisory Skills Course: Introduction Moving from the role of team player into team leader can be daunting for some. In this workshop we identify the role of a supervisor and introduce several methods to new managers to start off on the right foot and keep going that way. A manager is […]
Telephone Skills & Etiquette Course: Introduction Try this – call five companies at the number listed as the main number. The receptionist or switchboard operator will answer, this is if a machine doesn’t answer. Of the five companies, see how many receptionists answer and speak clearly – identifying themselves and their company and asking you […]
Negotiating Skills Course: Introduction Unless its a hostile takeover – be prepared to negotiate. We offer a course on negotiation which will give participants the skills to go into a negotiation knowing what to expect, and how to bargain to get what they want. Negotiating Skills Course :Course Outline 1. Establishing the terms of agreement […]
Lifestyle & Career Discovery Training Course Course: Introduction Our Lifestyle and career discovery workshop is geared to improving your life in terms of time management and organisation, we also include some top skills for getting the perfect job. Lifestyle & Career Discovery Training Course Course :Course Outline 1.Introduction Workshop Objectives Pre workshop review 2. Ready, […]
Building and Working in Teams Training Course Course: Introduction Being in a team is a wonderful way to show people your own personal strengths and if you already have leadership skills, team building is a good way to get those skills noticed by the team leader. A team offers its members the opportunity to do […]
Some people think emotional intelligence is more important than the person’s intelligence quota. They would be correct.
Advanced Interpersonal Skills Training Course Course: Introduction This is an all encompassing course on how you present yourself to others and the messages you receive from others either verbally or non-verbally and what people are really trying to say. We teach participants about communication styles and methods and we’ll help you choose a style best […]
The Art of Face to Face Communication Training: Course Introduction In our modern age, we’re steadily loosing the art of human interaction From marketing to management, from sales to operations… The ability to effectively communicate face-to-face and get the best out of others is as important in life as it is in business. This is […]
Stress is constant companion in everybody’s life. The thing we don’t understand is that stress can be good for us at times, not only bad. This course (Stress Management Courses, Stress Management Workshop, Stress Management Training) will teach participants how to use the good stress or eustress to our advantage and how to minimise the bad stress.
The aim of this course is to develop your supervisory skills such as time management and team management. Add to this the prioritisation of tasks and effective delegation and you will be well on your way to becoming a good supervisor. We also focus on setting goals and expectations for yourself
Emotional Intelligence is all about people. And since we deal with people, not robots all day, having good interpersonal skills and self-awareness is an essential need.
Quite possibly the best way to train successors and new managers is by coaching and mentoring. This comprehensive course focuses on coaching and mentoring methods that turn potential leaders into leaders and not assistants.
Interpersonal Skills Training Course Course: Introduction BOTI offers an Interpersonal Skills Training Course Course, Interaction Skills Training, Interpersonal Skills Courses across South Africa. Book now! A precursor to our face-to-face communication course, this course covers the basics in communication and ways to improve skills you already have. Interpersonal Skills Training Course Course :Course Outline 1. […]
HIV/AIDS Workplace Management Training Course Course: Introduction We offer a short course or workshop (We’ll come to you) on the subject of HIV and AIDS in the workplace, how it affects other employees and general information on dreaded diseases. HIV/AIDS Workplace Management Training Course Course :Course Outline 1. Introduction Defining HIV and AIDS HIV and […]
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