Events Management & Planning Beginners Course: Introduction Need to plan large or small events, either as an individual or as an employee? We have just the course for you. No prior knowledge of event management is necessary. So whether you’re selling Tupperware or organising a corporate fundraiser, our events management course will give you the […]
Call Centre Management Course: Introduction The turnover rate in call centres is high. This is partly due to bad training in customer care, inefficiency on the part of the agent – through no fault of their own, they are simply not empowered to make decisions and most importantly – abusive customers. We strongly urge companies […]
Telephone Skills & Etiquette Course: Introduction Try this – call five companies at the number listed as the main number. The receptionist or switchboard operator will answer, this is if a machine doesn’t answer. Of the five companies, see how many receptionists answer and speak clearly – identifying themselves and their company and asking you […]
This course teaches participants basic sales skills. We have several courses on sales and marketing and suggest that participants who attend this course also attend one of the more comprehensive sales courses
Sales Team Management Training Course Course: Introduction Effective sales teams are the high-fliers when it comes to teams, they are responsible for making sales targets, and if the product isn’t selling, all eyes turn to the sales teams for an explanation. This course will make your sales team a super team. There are a few […]
Sales Skilled: Advanced Training Course Course: Introduction This is the advanced course in Sales skills, we advise participants to take this course on completion of the Sales Fundamentals Course. Sales Skilled: Advanced Training Course Course :Course Outline 1. Gaining Customer Commitment Building Relationships Demonstrating the need Satisfying the need 2. Studying the market Sales Strategies […]
This course teaches participants basic sales skills. We have several courses on sales and marketing and suggest that participants who attend this course also attend one of the more comprehensive sales courses. In this course for novices to sales, we cover
Internet Marketing Essentials Training Course Course: Introduction Online marketing, received a big freebie with the advent of social media. There are numerous social applications in which to advertise your product. Besides social media, there are applications such as Google Adwords, Yahoo, Bing, Amazon and Bay – and if the advertisement is done correctly, that means […]
There is a right way and a wrong way to speak to a customer. Let us show your teams how to get it right, every time.
The BOTi Call Centre Training Course will give all participants the skills, poise and confidence they need to become excellent service representatives or personal assistants. Increasing customer loyalty through efficiency and empathy which will enhance your customer‘s journey.
Our combined beginner’s, advanced and tele-sales workshop, gives participants the skills they need to become effective salespersons.
Calling a call centre and getting poor service will cost any business customers, unfortunately a few call centres have made it seem that all call centres are inefficient and mismanaged
Body Language Basics Course: Introduction Our body language course is closely related to our communication courses, knowledge of body language is an essential skill in business because 80% of what we say we communicate non-verbally. As an added skill, we also focus on gestures and what common gestures mean in different cultures. Body Language Basics […]
Creating a Great Webinar Course: Introduction Webinars have replaces seminars, and due to modern technology, one can have a global webinar with thousands of attendees from your living room. This course explains the concept and tools needed to create great webinars. Creating a Great Webinar Course :Course Outline 1. What can a great webinar do? […]
Entrepreneurship Training: Course Introduction At some point, almost everyone dreams of being their own boss.Some will succeed, most will fail. You’ve already taken the first step toward becoming successful, you’re here. Our goal is to give you the tools to be your own boss. In the workshop we will explain how to start a business, […]
Internet Marketing Fundamentals Course: Introduction The new game in marketing, in this course (Marketing Seminars, Marketing Workshop, Social Media Courses, Marketing Solutions, Marketing Training, Marketing Short Course, Marketing Business) we teach you all the tricks and tips to make marketing on-line successful. Internet Marketing Fundamentals Course (Marketing Seminars, Marketing Workshop, Social Media Courses, Marketing Solutions, Marketing […]
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