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Key negotiation skills
Conflict in the workplace may not be easy to deal with and often, feelings and emotions get in the way of good professional judgement when personal as well as professional differences arise between team members of a business unit. While not necessarily a pleasant task, there are many ways in which conflict situations can effectively be handled – without those involved in the situation flying off the handle. One of the ways to handle conflict situations and seek resolution is through negotiation.
The aim of this course is to help you apply negotiation techniques in resolving conflict situations in the workplace between individuals within a team or business unit.
Don’t fly off the handle – instead handle things the right way when dealing with conflict when you enrol now on BOTI’s Key Negotiation Skills course. BOTI offers organisational management training programmes, business management courses and leadership training programmes. BOTI offers business training programmes across South Africa.
Course duration
2 days
Don’t fly off the handle. Handle conflict through negotiation when you learn how to:
- Prepare for negotiations.
- The negotiation process.
- Elements of the negotiation process.
- Conduct negotiations.
- Stages of the negotiation process.
- Different types of negotiations
- Conclude negotiations.
- Evaluate negotiations.
Don’t fly off the handle – instead handle things the right way when dealing with conflict when you enrol now on BOTI’s Key Negotiation Skills course. BOTI offers organisational management training programmes, business management courses and leadership training programmes. BOTI offers business training programmes across South Africa.
Benefits of attending: Key negotiation skills course
Upon successful completion of this course you will have developed an understanding of the importance of the negotiation process in the following aspects:
- How to prepare the documentation required involved in the negotiation process.
- Understanding the purpose and reasons for negotiation.
- The various types of negotiation strategies including distributive, integrative, positional, principled, interest-based, target-specific bargaining and problem-solving.
- Prioritising issues to be negotiated using participatory processes.
- In preparing for the negotiating process, communicate relevant information around issues to be negotiated to all relevant stakeholders.
- How to develop a negotiation strategy and select appropriate tactics to be employed.
- Using appropriate communication and interpersonal skills during the negotiation process including respect, empathy, authenticity integrity and openness.
- Where necessary, the appropriate use of experts, brainstorming, trade-offs, linkages and/or concessions.
- How to effectively evaluate a negotiation processing terms of strengths and weaknesses whilst seeing to it that the process is on brief.
- Identifying opportunities and mechanisms to improve the negotiation process.
- Identifying and solving problems during the negotiation process.
- Using appropriate presentation techniques during the negotiation process.
- The appropriate use of technology in recording and reporting on negotiation outcomes.
- Observing cultural and aesthetic sensitivities across a range of social contexts during the negotiation process.
Don’t fly off the handle – instead handle things the right way when dealing with conflict when you enrol now on BOTI’s Key Negotiation Skills course. BOTI offers organisational management training programmes, business management courses and leadership training programmes. BOTI offers business training programmes across South Africa.
Public Course Schedule and Costs
Please click on link below for related public course/s:
There are no upcoming events at this time.
Who is this course suitable for?
This course is aimed at supervisors, team leaders and managers who manage a team and are interested in learning about how to deal with conflict in the workplace.
Testimonials from similar courses
Masheleng Motsoane – Ministry of Agri and Food Security
‘Eye opening – equipping participants with the knowledge and skills necessary.’
Masupha Malebesana – Ministry of Gender
‘I learned that it is very important to research and research. The instructor was confident when imparting information and also very informative.’
This Unit Standard course is aligned to Unit Standard 117853: Conduct negotiations to deal with conflict situations
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