BOTi Courses Overview – Interpersonal Skills Training

Introduction: Interpersonal Skills Training

We’ve all met that dynamic, charismatic person that just has a way with other people, as well as has a way of being remembered. Your delegates will identify Means of Making A powerful introduction, remembering names, as well as Controlling Circumstances when you’ve forgotten someone’s name.

The Interpersonal abilities program can help delegates work towards being that unforgettable person by providing communication abilities, negotiation techniques, tips on making an influence, as well as advice on networking as well as starting conversations. They will also identify the abilities needed in starting a conversation, moving a conversation along, as well as progressing to higher levels of conversation.

Recommended Prior Experience and Knowledge: Interpersonal Skills Training Course

This course will assist delegates in understanding: Interpersonal Skills
For the Interpersonal Skills Training Course it is advisable that you have the following experience/knowledge:
None, course conducted in English

Course Outline: Interpersonal Skills Training

Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa

Key outcomes of the course include:
BOTI’s Program Outline

Component 1: Starting Out
• Activities to break the ice
• Housekeeping matters and administration
• The Parking Area
• program Objectives

Component 2: Verbal Communication abilities
• Listening as well as Hearing: They Aren’t the exact same thing
• Asking Queries
• Communicating with Power

Component 3: Non-Verbal Communication abilities
• Body Language
• The Signals You Send to Others
• It’s Not Exactly What You Say, It’s The Manner In Which You Say It

Component 4: Making Small Talk as well as Moving Beyond
• The 4 Levels of Conversation

Component 5: Moving the Conversation Along
• Asking for Examples
• Utilizing Repetition
• Utilizing Summary Queries
• Asking for Clarity as well as Completeness

Component 6: Remembering Names
• Making A Powerful Introduction
• Utilizing Mnemonics
• Uh-Oh…I’ve Forgotten Your Name

Component 7: Affecting abilities
• observing the Other Side
• Generating a Bridge
• Giving In Without Giving Up

Component 8: Bringing individuals to Your Side
• A Dash of Emotion
• Plenty of Facts
• Bringing It All Together

Component 9: Sharing Your Opinion
• Utilizing I-Messages
• Disagreeing Constructively
• Generating Consensus

Component 10: Negotiation Basics
• Preparation
• Opening
• Bargaining
• Closing

Component 11: Making An influence
• Making A Powerful First Impression
• Assessing a scenario
• Being Zealous without Being Offensive

Component 12: Concluding
• Wise Men’s words
• Assessment of Parking Area
• Key Learnings
• Evaluations as well as Completion Of activity Plans

Course duration and fees: Interpersonal Skills Training Course

Our one day training course is designed so that the knowledge acquired is applied practically, so that the business environment can be enhanced.

Please contact BOTI for information around costing

Course Schedule

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