Supervising Others Course: Introduction

In our supervising others workshop, we aim to teach supervisors time management and team management. Add to this prioritising and delegation and you will be well on your way to being a good supervisor. We go one or two steps further, because we recognise excellence in our participants and want them to be the best at whatever career they choose. In this workshop we will also focus on setting goals and expectations, for yourself as well as your team, as well as feedback and resolving conflict.

Supervising Others Course :Course Outline

When supervising others your first priority must be setting requirements for your employees. They need to know what is expected of them to succeed. Your first task is to define the requirements of a specific task or a specific job. Develop criteria and then review it with the employee for their input. The next priority is encouraging employees to try new skills and provide them with the support they need. An action plan that gradually increases tasks and responsibilities is one way to accomplish this. As we have previously maintained; goal setting is the most important skill anyone can learn. However only about 3% of people set goals for themselves. There are many methods to help people set goals such the SMART method and the Three P’s which have both been discussed in previous newsletters. Another type of goal setting the cascade method, basically it’s a method that works from the top down. Executives set their goals first and then these goals filter down through the company, this ensures that everyone is on the same page and working towards the same goals. Deciding what tasks to designate is as important as how you allocate tasks to employees. Letting the employee have a say in what tasks they perform and how they perform them increases job satisfaction and performance. There are three types of delegation: the dictatorial approach should be used when tasks are short and urgent as this approach means the least work satisfaction to the employee. The apple picking approach gives employees more freedom in choosing their tasks although it does not emphasise collaboration or problem solving. The collaborative approach is used when team members meet to decide who will complete which task, this approach allows the most freedom in task assigning and the most job satisfaction for employees. There are also levels of delegation to consider, at level one is complete supervision, it allows the least freedom for employees but the most control for the person in charge. Level two is partial supervision; this level is a good balance between employee freedom and supervisory control. Level three is complete freedom and it is towards this level that supervisors should always be moving towards. Supervisors and managers should also know how to manage their own time effectively, in the workshop presented by us, we focus on the 80/20 principle and the urgent/important matrix to teach managers to use their own time more effectively. Another tool for managers is keeping a productivity journal. We wrap our workshop up with a module on resolving conflict and how to maintain fairness.TIP: Each situation supervisors find themselves in require skills for success. Some skills needed in most situations are communication, leadership, feedback, time management and team building.

Key outcomes of the course include:
BOTI’s Program Outline

Component 1: Starting Out
• Activities to break the ice
• Housekeeping matters and administration
• The Parking Area
• program Objectives

Component 2: Setting Expectations
• Defining the Requirements
• Identifying Opportunities for Improvement as well as Growth
• Setting Verbal Expectations
• Putting Expectations in Writing

Component 3: Setting Objectives
• Comprehending Cascading Objectives
• The SMART Way
• Helping Others Set Objectives

Component 4: Assigning Work
• General Principles
• The Dictatorial Approach
• The Apple-Picking Approach
• The Collaborative Approach

Component 5: Degrees of Delegation
• Level 1: Complete Supervision
• Level 2: Partial Supervision
• Level 3: Complete Independence

Component 6: Implementing Delegation
• Deciding to Delegate
• To Whom Should You Delegate?
• Providing Instructions
• Monitoring the Results
• Troubleshooting Delegation

Component 7: Providing suggestions
• Characteristics of Good suggestions
• suggestions Delivery Tools
• Informal suggestions
• Formal suggestions

Component 8: Controlling your time as well as effort
• The 80/20 Rule
• Prioritizing with the Urgent-essential Matrix
• Utilizing a Productivity Journal
• Utilizing Routines as well as Rituals to Simplify Your Workday

Component 9: Resolving Conflict
• Utilizing a Conflict Resolution Process
• Maintaining Fairness
• Seeking Help from Within the Team
• Seeking Help from Outside the Team

Component 10: Tips for Special Circumstances
• Exactly What to-do If You’ve Been Promoted from within the Team
• Exactly What to-do If You’re Leading a Brand brand new Team
• Exactly What to-do if You’re Taking on an Established Team

Component 11: A Survival Guide for the brand new Supervisor
• Ask the Right Queries of the Right individuals
• Go to Gemba
• Keep Learning!

Component 12: Concluding
• Wise Men’s words
• Assessment of Parking Area
• Key Learnings
• Evaluations as well as Completion Of activity Plans

Supervising Others Course: Course Duration

1 day/s

Who should attend: Supervising Others Course

Managerial course for new and experienced managers.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

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