Articles and guides

Articles and guides

Practical articles on SETAs, learnerships, skills funding, leadership, the new world of work and training – written by BOTI for South African managers, HR teams and learners.

All articlesPopular articles 91SETAs and skills funding 22Learnerships 10The new world of work 46The 4th Industrial Revolution 36Virtual and online training 14

494 articles - page 12 of 21

13 Nov 2025Wellness at Work: Finding Calm in a Fast-Moving WorldBOTI’s Black November Wellness Special – Invest in your wellbeing before the year ends  The world feels like it’s moving faster than ever. Between global events, financial...6 Nov 2025Black November: Master Microsoft and Empower your EverydayUnlock the Tools that Empower the Modern Workplace Black November has arrived – and with it, a chance to invest in something that truly...30 Oct 2025Black Friday Courses at BOTI: Four Sales and Customer Service Courses to Plan ForBlack Friday falls on the Friday after the fourth Thursday of November, which in 2026 is Friday 27 November. If your organisation uses the...23 Oct 2025Supply Chain Agility in a Volatile World:  Building resilience and adaptability in the face of global uncertainty  Supply chain agility is a business’s ability to sense changes in demand or supply quickly and respond without losing service or control of costs....16 Oct 2025The Art of Peace: How Conflict Resolution Creates Stronger Teams and a More Harmonious WorldToday, the call for peace has never been louder—or more necessary. Yet peace is not simply the absence of conflict; it’s the presence of...9 Oct 2025The Mindful Workplace: Cultivating Awareness, Balance, and CompassionBusiness mindfulness means bringing focused, non-judgemental attention to your work, your decisions and the people around you. You cultivate awareness at work through small...29 Sep 2025Excel into 2026: Unlocking the Power of Data Analytics Microsoft Excel has long been more than just a spreadsheet program. It is one of the most powerful and versatile business tools in the...25 Sep 2025Living with AI: Why Communication Matters More Than EverArtificial intelligence is no longer a distant concept — it’s woven into the way we live, work, and interact every single day. From predictive...11 Sep 2025Heritage Month 2025: One Nation, Many StoriesHeritage Month runs through September in South Africa, and Heritage Day on 24 September is a public holiday. It is a time to celebrate...14 Nov 2024In-Person Sales Training: Face-to-Face Selling Skills for TeamsIn-person sales is selling face to face: at a client’s office, in a store, at a trade show or across a meeting table, where...14 Nov 2024Top Ten Sales SecretsNo one is born a sales person. No one has a special gift that makes customers buy products/services. Everyone can however, learn how to...9 Oct 2024Harnessing Change: Thriving in South Africa’s Evolving World of WorkThe evolving world of work in South Africa is being shaped by five forces at once: new technology and AI, a stronger focus on...2 Oct 2024Emotional Intelligence: The Pulse of Workplace HarmonyEmotional intelligence (EQ) at work is the ability to recognise and manage your own emotions and to respond well to the emotions of others....26 Sep 2024Leading with Spirit: How the Chief Spiritual Officer (CSO) Brings Balance to Year-End ChaosThe Role of the Chief Spiritual Officer in the Modern Workplace: Guiding Balance in the Final Quarter of the Year As we near the...18 Sep 2024Feasting on Tradition: South Africa’s Heritage Day FlavoursCelebrating South African Heritage Day with Traditional Dishes from Different Cultures Heritage Day, celebrated on September 24th in South Africa, is a day dedicated...29 Aug 2024Beyond the Bottom Line: The Critical Role of Reputation in BusinessThe Importance of a Company’s Reputation and How to Protect It In today’s business landscape, a company’s reputation is more crucial than ever. A...22 Aug 2024Learning Excel – Removing the Fear FactorWhy We Shouldn’t Fear Excel and Why Learning it is Crucial in the Workplace When many people hear the word “Excel,” they might imagine...15 Aug 2024Everyone is a Customer: Cultivating a Service-First CultureIn the modern world, customer service has evolved from a basic support function to a critical component of business success. Whether dealing directly with...31 Jul 2024Gold Medal Career Training: Unlock Excellence Like an OlympianTraining to Advance Your Career: An Olympic Approach to Achieving Excellence The Olympics represent the pinnacle of athletic achievement, a stage where the best...25 Jul 2024Tech-Savvy Personal Assistants: Embrace and Thrive in the 5th Industrial RevolutionTech savviness training for personal assistants and executive secretaries builds the practical digital skills the role now depends on. These include office software, AI...19 Jul 2024The 5th Industrial Revolution (5IR) Part 2: Meaning, Technologies and People at WorkIn plain terms, the 5th Industrial Revolution (5IR) means people and machines working together, with technology designed around human needs, well-being and sustainability rather...18 Jul 2024Streamlining the Modern Workplace: Top 5 Tasks ChatGPT Can Automate to Simplify Your LifeIn the fast-paced environment of today’s workplaces, efficiency and productivity are crucial. ChatGPT, an advanced AI tool, can help streamline various tasks, making your...12 Jul 2024Power Up Your Workplace with Effective CommunicationEffective workplace communication means making sure messages are heard and understood, whatever the channel. This guide covers the common barriers, how miscommunication happens, the...4 Jul 2024Workplace Risk: Manage and MitigateIn today’s dynamic and interconnected business environment, managing and mitigating risk has become critical for organizational success. Risk is inherent in every business activity,...