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In the age of online shopping and technology, in-person sales can easily be ignored. Do not overlook the importance of personal contact. You never know when or where you will meet your next customer, and it is important to make a good impression. Everyone who is interested in sales must be confident in the art of in-person sales.
With our In-Person Sales workshop, your participants will discover the specifics of what it means to become an effective salesperson, and steps to success. They will learn how to connect with customers and move them through the sales process.
Course Duration
1 Day
Module One: Getting Started
Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives
Module Two: In-Person Sales
Definition
Benefits
Cost
Effectiveness
Case Study
Module Two: Review Questions
Module Three: Examples of In-Person Sales
Sales Call
Retail
FaceTime
Meetings
Case Study
Module Three: Review Questions
Module Four: Sales Funnel
Generate Leads
Nurture Leads
Acquire Customer Base
Expand Customer Base
Case Study
Module Four: Review Questions
Module Five: Prepare
Effective Methods to Generate Leads
Know Your Customer
Practice Sales Conversation
Set Goals
Case Study
Module Five: Review Questions
Module Six: Presentation
Determine Venue
Stay on Point
Tie the Information to Customer Values
Refer to Past Conversations
Case Study
Module Six: Review Questions
Module Seven: Engage
Emotional Intelligence
Allow Evaluation
Overcome Objections
Incentives
Case Study
Module Seven: Review Questions
Module Eight: Commitment
A Verbal “Yes”
Maintain Connection
Remind Customer of Value
Call to Action
Case Study
Module Eight: Review Questions
Module Nine: Sale
It Isn’t Over Till It’s Over
Make the Process Easy
Close with Exceptional Service
Thank and Reward
Case Study
Module Nine: Review Questions
Module Ten: Loyalty
Continuity Programs
Special Rewards
Handwritten Cards
Case Study
Module Ten: Review Questions
Module Eleven: Expand
Word of Mouth
Networking
Clubs
Case Study
Module Eleven: Review Questions
Module Twelve: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations