Articles and guides
Articles and guides
Practical articles on SETAs, learnerships, skills funding, leadership, the new world of work and training – written by BOTI for South African managers, HR teams and learners.
All articlesPopular articles 91SETAs and skills funding 22Learnerships 10The new world of work 46The 4th Industrial Revolution 36Virtual and online training 14
494 articles - page 15 of 21
10 Mar 2023Keep searching for the spirit of the great heart and stay in SAWhile load shedding has hit hard into the collective psyche of all South Africans and Covid has hammered our economy, for many of us,...9 Mar 2023Courses for ManagersEmbedded in the principle of Five S (5S) are continuous improvement, creating a Visual plant. This is linked into Kaizen and is a component...3 Mar 2023Let’s dance the last dance – New Normal leadership is at a different frequency and dances to a whole new rhythmThe changes to the business landscape and the ushering in of the New Normal and hence, the New World of Work, present a whole...27 Feb 2023Staff Training & DevelopmentEmbedded in the principle of Five S (5S) are continuous improvement, creating a Visual plant. This is linked into Kaizen and is a component...10 Feb 2023The importance of Computer Literacy in the workplaceWhy is computer literacy a vital skill in today’s world? Computers are everywhere, and in our digital world, becoming computer literate is not negotiable. ...3 Feb 2023Answer your calling and achieve call centre customer service excellenceIn a nutshell, a call centre can be seen as a continuous link between a business and its customers. It is also a high...26 Jan 2023Load Shedding TrainingLoad shedding courses help teams keep working, serving customers and protecting equipment and data when the power goes off. BOTI’s two-day Load Shedding Training...20 Jan 2023In the New World of Work, good presentation skills will take you very far indeedIn the workplace, fewer things are more frightening than delivering a presentation. Yet, by the same token, in the New World of Work, fewer...11 Jan 2023How to develop a change management framework to manage the winds of changeChange is part of life, it is natural, normal and positive change leads to great progress. Yet, in the wake of the winds of...18 Nov 2022New Normal leaders need to develop these key traitsThe changes to the business landscape and the ushering in of the New Normal and hence, the New World of Work, present a whole...11 Nov 2022The writing’s on the wall – Find out why there’s no instant recipe for good business communicationThere is no doubt that the pandemic both tested and transformed business communication as we know it – from integrating new communication software like...3 Nov 2022Keep on keeping on with Continuing Professional Development (CPD)Category 1 CPD is the structured, developmental type of continuing professional development, such as validated courses, seminars, workshops and conferences, that some South African...21 Oct 2022Driving Customer Service Excellence in a digital worldThere is no doubt that as new technologies emerge they will continue to usher in new ways of doing things and delivering beyond expectations...13 Oct 2022Let’s welcome the next stage of our evolution – the 5th Industrial RevolutionA harmonious partnership between humans and machines This is the first in a series of articles about the arrival of the 5th Industrial Revolution....29 Sep 2022What trends are shaping the future of work?Pay attention: the workplace is about to get an extreme makeover Trends and styles will forever come and go. And as fast as fads...31 Aug 2022What Are The 4 Most Important Elements Of Negotiation?Negotiation is the process two or more people use to settle a difference and reach an agreement they can both accept. At work it...30 Aug 2022Talent Management Strategies in South AfricaTalent management is the way an organisation attracts, selects, develops and keeps the people it needs to deliver its strategy. It is broader than...30 Aug 2022Supply Chain Management for the New World of WorkThe way that supply chains work has changed dramatically in the last decade with the rise of outsourcing and the shift towards more automation...29 Aug 2022What Are the Top Trending Business Skills in South Africa?Business skills are the practical abilities that keep an organisation running and growing: communicating clearly, working with numbers and data, managing people, projects and...26 Aug 2022Sailing on the 7 C’s of CommunicationThe 7 Cs of communication are seven principles for writing and speaking well at work. A message should be clear, concise, concrete, correct, coherent...23 Aug 2022Importance of Strategy in Virtual Customer ServiceCustomer service is one of the essential parts of any business. It helps you to retain existing customers and attract new ones. It provides...12 Aug 2022How the office has evolved – from Ancient Rome to the modern hybrid workplaceThere is no doubt that today’s workplace bears little resemblance to how the workplace was structured only a few decades ago. In fact, it...27 Jul 2022Shifting towards a ‘skills first’ mindset in the New World of WorkIf you are looking for workplace training in Johannesburg, BOTI runs practical short courses for teams in-house at your premises, at its venue in...18 Jul 2022Top Leadership Skills in The New NormalThe essential skills for the workplace today are clear communication, emotional intelligence, teamwork, problem-solving, adaptability and the ability to lead yourself and others, whether...
