Articles and guides
Articles and guides
Practical articles on SETAs, learnerships, skills funding, leadership, the new world of work and training – written by BOTI for South African managers, HR teams and learners.
All articlesPopular articles 91SETAs and skills funding 22Learnerships 10The new world of work 46The 4th Industrial Revolution 36Virtual and online training 14
494 articles - page 10 of 21
4 Jun 2026Online Training Platform for Employees: Choosing an LMS for ComplianceChoosing an online training platform for employees? See how a custom course, LMS, recurring tests and per-employee records give audit-ready proof.4 Jun 2026Online Compliance Training for Employees: Train, Test and Prove ItOnline compliance training for employees, hosted on BOTI's LMS with recurring tests and a dated per-employee record. Custom courses, audit-ready proof.4 Jun 2026Tender & Contract Management Training: Manage the Contract You Just WonContract management course for teams running awarded SLAs & tenders. Build performance, variation, dispute & close-out skills. Request a BOTI quote.4 Jun 2026Procurement & SCM Compliance in South Africa: PFMA, PPPFA and the Public Procurement Act 2024A practical guide to public-sector SCM compliance in SA — the PFMA framework, PPPFA preference points and the Public Procurement Act 2024. Train staff.4 Jun 2026What a Supply Chain Management Course CoversWhat do supply chain management courses teach? Procurement, logistics, inventory, demand planning and supplier management — plus who should attend.4 Jun 2026Tender Proposal Writing: How to Structure and Win More BidsLearn to write winning tender proposals: compliant structure, win themes, scoring criteria, pricing. Practical bid writing training for SA teams.4 Jun 2026How to Respond to a Government Tender in South AfricaLearn how to respond to a tender in South Africa — CSD registration, eTenders, compliance docs, preference points and disqualifiers that sink most bids.4 Jun 2026Supply Chain Course Cost, Requirements & Where to Study in South AfricaSupply chain management course requirements, costs and where to study in South Africa. Compare short vs accredited, online vs in-house. Request a quote.4 Jun 2026Supply Chain & Procurement Training for South African TeamsPractical supply chain, procurement & logistics training for SA teams. In-house, nationwide & funded options. Request a quote or 15-minute callback.4 Jun 2026Customer Service Quality Assurance: A Manager’s Guide to QA & ScorecardsBuild a customer service quality assurance programme: design a QA scorecard, calibrate scoring, coach from data, link QA to training. Free scorecard.4 Jun 2026Handling Difficult Customers: Training for TeamsEquip your frontline to handle difficult customers, de-escalate fast and recover service. Practical facilitator-led team training across SA. Request a quote.4 Jun 2026Call Centre Training for South African TeamsPractical, facilitator-led call centre short courses for your whole team. In-house contact-centre training across SA. Request a quote or 15-min callback.4 Jun 2026Customer Service Training That Lifts RetentionA customer service course that drives retention: empathy, ownership and service recovery skills measured by CSAT, NPS and repeat rates. Request a quote.4 Jun 2026Customer Service & Call-Centre Training in South AfricaPractical customer service & call-centre training for SA teams. In-house, on-site, public or online. BOTI certificate of completion. Request a quote.4 Jun 2026Succession Planning & the Leadership Pipeline: Building Bench Strength in Your BusinessBuild bench strength and a strong leadership pipeline. How SA companies use succession planning training to reduce key-person risk and develop managers.4 Jun 2026Change Management Training for Leaders: Leading Your Teams Through ChangeEquip your managers to lead restructures, new systems and AI adoption. Practical change management course for SA teams. Request a quote today.4 Jun 2026Supervisory Skills Training for Team Leaders: Build Your Frontline LayerBuild supervisory skills training for your team leaders. Core competencies, how supervision differs from management & the operational payoff. Get a quote.4 Jun 2026Generic Management Qualification (NQF): What It Covers and Who It SuitsWhat is the National Certificate: Generic Management? NQF levels, credits, duration, who it suits, and how it earns BBBEE skills points. SETA-accredited.4 Jun 2026People Management & Labour Relations for ManagersPeople management course for SA managers: build people-management skills and master labour-relations basics to lead teams confidently and reduce risk.4 Jun 2026Leadership Training That Delivers ROIMake leadership training pay back twice. Link it to business goals, measure it, and fund it via your Skills budget for BBBEE points. Get...4 Jun 2026First-Time Manager Training: What New Managers Actually NeedEquip newly-promoted staff to lead. First-time manager training covering delegation, feedback, 1:1s and labour-relations basics. Request a quote from BOTI.4 Jun 2026Leadership & Management Development for South African CompaniesAccredited leadership & management training for SA companies. Develop first-time to senior managers in-house, on-site or online. Request a quote.4 Jun 2026Power BI Course South Africa: Turn Your Team’s Spreadsheets Into Live Business DashboardsPractical Power BI course in South Africa for teams moving from spreadsheets to dashboards. In-house or online. Request a quote or book a callback.4 Jun 2026Excel + Copilot: How AI-Assisted Spreadsheets Actually Work at WorkWhat Microsoft 365 Copilot does in Excel, what it cannot replace, and why teams need training to use AI-assisted spreadsheets well.
