Executive Assistant, Personal Assistant and/or Administrator Training Development Course

This course is aimed at improving the skill levels of administrative staff, secretaries, personal assistants and executive secretaries. The programs focuses on 4 areas:

• Telephone Etiquette or “the voice of the company.”
• Improving Administrative Skills: If you believe in a place for everything and everything in its place – we have the course for you. Office administration may not sound glamorous but administrative skills are essential to the success of any business.
• Business Protocol. It’s a minefield if you do not know the proper etiquette or protocol.
• Key soft skills to super-charge your performance.

Benefits of Attending: Exceptional Executive Secretaries and/or Efficient Administrator Course

Some of the benefits of attending this course include:

• Improve your and your bosses efficiency.
• Increase administrative efficiency.
• Excellent Customer Service and call handling
• Enhance performance through adding soft skills to your armory of skills.
• Take the lead with your business protocol and etiquette skills.

Executive Assistant, Personal Assistant and/or Administrator Training Development Course :Course Outline

DAY 1: Reception & Telephone Skills

• Telephone skills and Etiquette
• Customer Focus
• Communicating on the telephone
• Technology (Teleconferencing; Telephone aids)
• Telephone Etiquette
• Dealing with Difficult Callers
• Incoming and Outgoing Telephone Calls
• Taking Messages

DAY 1: Administrative Skills

The importance of administrative procedures
The right tools
Identifying and implementing procedures
Using a “binder”to maximize organisation- Creating meeting arrangements; Create a table of contents; List each section; Keep binder updated

The procedure guide (Share and implement)

DAY 2: Business Protocol

• Business Etiquette and Protocol
• Business Introductions
• Ethics
• Protocol in the Business Sector
• Forms of address
• Professional Image
• Guidelines for Business Dress Codes
• Meeting Protocol
• Cultural Contexting and Interactions
• Cultural Guidelines – Gifts
• Conversation

Executive Assistant, Personal Assistant and/or Administrator Training Development Course: Course Duration

3 day/s

Who should attend: Executive Assistant, Personal Assistant and/or Administrator Training Development Course

• Receptionists, Executive Assistants, Personal Assistants
• Coordinators
• Supervisors
• Team Leaders
• Administrative Clerks
• Filling Clerks

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