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This course is aimed at improving the skill levels of administrative staff, secretaries, personal assistants and executive secretaries. The programs focuses on 4 areas:
- Telephone Etiquette or “the voice of the company.”
- Improving Administrative Skills: If you believe in a place for everything and everything in its place – we have the course for you. Office administration may not sound glamorous but administrative skills are essential to the success of any business.
- Business Protocol. It’s a minefield if you do not know the proper etiquette or protocol.
- Key soft skills to super-charge your performance.
Benefits of Attending: Exceptional Executive Secretaries and/or Efficient Administrator Course
Some of the benefits of attending this course include:
- Improve your and your bosses efficiency.
- Increase administrative efficiency.
- Excellent Customer Service and call handling
- Enhance performance through adding soft skills to your armory of skills.
- Take the lead with your business protocol and etiquette skills.
Executive Assistant, Personal Assistant and/or Administrator Training Development Course :Course Outline
DAY 1: Reception & Telephone Skills
- Telephone skills and Etiquette
- Customer Focus
- Communicating on the telephone
- Technology (Teleconferencing; Telephone aids)
- Telephone Etiquette
- Dealing with Difficult Callers
- Incoming and Outgoing Telephone Calls
- Taking Messages
DAY 1: Administrative Skills
The importance of administrative procedures
The right tools
Identifying and implementing procedures
Using a “binder”to maximize organisation- Creating meeting arrangements; Create a table of contents; List each section; Keep binder updated
The procedure guide (Share and implement)
DAY 2: Business Protocol
- Business Etiquette and Protocol
- Business Introductions
- Ethics
- Protocol in the Business Sector
- Forms of address
- Professional Image
- Guidelines for Business Dress Codes
- Meeting Protocol
- Cultural Contexting and Interactions
- Cultural Guidelines – Gifts
- Conversation
Executive Assistant, Personal Assistant and/or Administrator Training Development Course: Course Duration
3 day/s
Who should attend: Executive Assistant, Personal Assistant and/or Administrator Training Development Course
- Receptionists, Executive Assistants, Personal Assistants
- Coordinators
- Supervisors
- Team Leaders
- Administrative Clerks
- Filling Clerks
Upcoming Public Courses
Please click on link below for related public course/s:
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