Home / Non-Accredited / Leadership & Management / Management and Leadership Development Training (2 days)
Quick Look Course Summary:Management and Leadership Development Training (2 days)
-
Length: 2 day(s)
-
Price (at your venue): 1 Person R 10,326 EX VAT 3 Person R 7,594 EX VAT 10 Person R 5,537 EX VAT
-
Certification Type:Non-Accredited
-
Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
Get Free & personalised
Training Advice
Management and Leadership Development Training (2 days)
New and junior managers understand what the management job involves, make sound decisions and manage the performance of their people and team from goal-setting to review.
First-line managers make most of the day-to-day decisions in an organisation, yet many have never been shown how the management job fits together. They plan when there is time, react when there is not, and leave performance to the annual review. This two-day management and leadership training gives new and junior managers the basics of the role in one practical package. It is corporate leadership training for first-line managers, not an executive programme.
Day one covers the management functions: what it takes to run a successful business or business unit, the cycle of planning, organising, leading and controlling, the tasks a manager is accountable for, and a step-by-step process for making management decisions. Delegates then apply the functions to their own section. Day two covers managing performance: setting goals and measures for individuals and the team, drawing up development plans, and monitoring and evaluating results with regular feedback.
The examples come from the delegates' own work – small businesses, departments, cost centres and sections – so each manager leaves with a decision they have worked through, goals for their team and a development plan for at least one team member.
Why this course
For your organisation
- New managers who understand the whole management job, not only the technical part
- Decisions made with a clear process instead of on impulse
- Team goals linked to organisational objectives
- Development plans and regular performance feedback for every team member
For your delegates
- A clear picture of what the management role involves
- A decision-making process tested on a real decision
- Goals and measures for your own team
- A development plan for one team member and practice in a performance discussion
What delegates will be able to do
- Describe the activities that keep a business or business unit running well
- Explain the planning, organising, leading and controlling functions and how they connect
- Identify the main tasks and responsibilities of a first-line manager
- Use a structured process to make and review a real management decision
- Apply the management functions to your own section or business
- Set clear goals and measures for individuals and for the team
- Draw up practical development plans for team members
- Monitor and evaluate individual and team performance and act on the results
Who should attend
Newly appointed managers and those with a few years in the role who have never had formal management training: supervisors, team leaders, section heads and other first-level managers, as well as owners and managers of small businesses. It also suits high-potential staff being prepared for their first management role.
Course outline
Day 1 – The management functions
Running a successful business or unit
- Workshop objectives and personal learning goals
- What successful businesses and business units get right
- The unit as a system: inputs, processes, outputs and customers
- Where the first-line manager fits in the organisation
The management process
- Planning: goals, priorities and plans
- Organising: people, resources, structure and delegation
- Leading: direction, motivation and communication
- Controlling: standards, measurement and corrective action
- How the four functions connect in a normal working week
The manager's tasks and responsibilities
- Technical, people and conceptual skills
- Managing upward, downward and across
- Common pitfalls for new managers, including managing former peers
- Self-assessment: your strengths and gaps
Making management decisions
- Routine and non-routine decisions
- The decision-making process from defining the problem to reviewing the result
- Generating and evaluating options
- Bias, incomplete information and time pressure
- Exercise: working through a real decision from your section
Applying the functions to your own unit
- Mapping the four functions to your section
- Identifying the function that needs most attention
- A short improvement plan
Day 2 – Managing individual and team performance
Setting performance goals and measures
- Linking team goals to organisational objectives
- SMART goals for individuals and for the team
- Choosing measures: quantity, quality, time and cost
- Agreeing goals with team members
Development plans
- Identifying development needs from performance results
- Development options: on-the-job learning, coaching, courses and stretch tasks
- Writing a simple individual development plan
- Exercise: a development plan for one team member
Monitoring performance
- Tracking results through check-ins, reports and observation
- Informal and formal feedback
- Recognising good performance
Evaluating performance
- Preparing for and running a performance discussion
- Addressing under-performance early and fairly
- Recording outcomes and agreed actions
- Role-play: a performance discussion
Action planning and close
- Key tools from both days
- Your personal management action plan
- Evaluation and close
How it is delivered
Two days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to about 20; examples tailored to your sector on request. Workbook, goal-setting and development plan templates, and a personal action plan included. We deliver it at your offices in Johannesburg, Pretoria, Durban, Cape Town and anywhere else in South Africa, at a BOTI venue in Johannesburg, or live online for teams in different places.
What our clients say
“The facilitator was excellent and took time to ensure that the employee understood the content and was able to apply the learning in order to develop the portfolio of evidence.”
“The training went well, and judging by the feedback from the evaluation forms we received, we were impressed by the knowledge of the facilitator and the quality of training overall.”
“All training sessions were well-coordinated, professionally delivered, and aligned with our scheduling requirements. We were particularly impressed by the high standard of facilitation and the depth of expertise demonstrated throughout the programmes.”
Frequently asked questions
Can you run this course at our offices?
Yes. Most groups are trained at the client's premises anywhere in South Africa; we can also host it at a BOTI venue or deliver it live online.
How many people can attend?
From one delegate to groups of about 20. The price per delegate drops as the group grows – see the price table, or ask us for a quote.
Is it accredited?
No – it is a non-accredited short course and delegates receive a BOTI certificate of attendance. If you need a credit-bearing route for supervisors, ask us about the QCTO Occupational Certificate: Office Supervisor.
Is this the right course for experienced managers?
It is designed for new and junior managers. Managers who lead several teams or run a department budget should look at the Middle Manager Development Training Course, which covers operational planning and unit finances.
Can it be tailored to our organisation?
Yes. We can use your performance management forms and examples from your sector, so the practice matches the work your managers actually do.
Can you run this course in Johannesburg, Cape Town or Durban?
Yes. We train on site at your offices in Johannesburg, Pretoria, Durban, Cape Town and across South Africa, at a BOTI venue in Johannesburg, or live online so a team spread over several offices can attend together.
Related courses
Get your price – the more delegates, the less each pays
Change the options to see your price per person, then email yourself the quote and course outline.
Contact us now – we reply within 15 minutes during office hours
Monday to Friday, 08:00–17:00. After hours, we reply on the next working day – or call 011 882 8853.