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Conflict situations will often arise in the workplace whether we like it or not. Many people shy away from conflict for fear that they do not have the required skills to deal with the negative emotions involved. Learning how to effectively deal with conflict using communication and negotiation skills can help minimize negative feelings and dispel differences based on personal rather than professional disputes. Not to say that people do not experience conflict as a result of professional differences, indeed they do. Yet, it is important to understand the difference between conflict as a result of differing opinions and undesirable actions as opposed to conflict with another person.
This enlightening course will help you to understand the different types of conflict situations that happen in the workplace, why conflict occurs and the difference between feelings and the problem itself. You will also learn appropriate communication techniques used in conflict resolution and methods of dealing with conflict situations.
Upon successful completion of this course you will have mastered the techniques involved in effectively resolving conflict and will have developed your skills in the following areas:
Who is this course suitable for?
This course is aimed at supervisors, team leaders and managers who manage a team and are interested in learning about how to deal with conflict in the workplace.
This Unit Standard course is aligned to Unit Standard 9533: Use communication skills to handle and resolve conflict in the workplace
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