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Quick Look Course Summary:Taking Charge as a Team Leader in Achieving Company Goals (Unit Standard 242821)
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Length: 2 day(s)
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Price (at your venue): 1 Person R 14,642 EX VAT 3 Person R 9,476 EX VAT 10 Person R 6,474 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Taking Charge as a Team Leader in Achieving Company Goals (Unit Standard 242821)
Team leaders who turn senior management's plans into agreed team targets, win their team's commitment and keep performance on track.
Team leaders and junior managers sit where strategy meets daily work. If they cannot turn management's plans into clear targets and get their team behind them, the plan stalls. This accredited team leader training gives first-line managers the tools to take charge of their team and their tasks. It is aligned to unit standard 242821, Identify responsibilities of a team leader in ensuring that organisational standards are met.
On the first day, delegates clarify their role, their authority, responsibility and accountability, and how and why workers are organised into teams. They cover the management functions – planning, leading, organising, co-ordinating and controlling – and learn to see their team as one part of a wider system. They also practise problem solving, decision making and collecting, organising and critically evaluating the information they need.
The second day is about follow-through. Delegates agree tasks, performance plans, targets and standards with team members, plan timing through consultation, and communicate so the team commits to the plan. They then monitor outputs against targets and time, spot variances early and take corrective action – including dealing with conflict. The course ends with BOTI's accredited assessment against the unit standard.
Why this course
For your organisation
- Senior management's plans carried out consistently at team level
- Clear targets and standards that each team member has agreed to
- Variances picked up early and corrected before they become failures
- Team leaders who solve problems and make decisions instead of escalating everything
- An accredited unit standard on each team leader's learning record
For your delegates
- A clear understanding of your authority, responsibility and accountability
- A method for agreeing tasks, targets and standards with your team
- Tools to monitor performance and correct variances
- Practical approaches to problem solving, decision making and conflict
- Stronger working relationships and a wider network across the organisation
What delegates will be able to do
- Explain your responsibilities as a team leader with reference to your own job description
- Distinguish authority, responsibility and accountability in your own position
- Describe the purpose of your team and the outputs expected from each member
- Agree tasks, performance plans, targets and standards with team members and gain their commitment
- Plan timing for individual and team objectives in consultation with the team
- Monitor team outputs against agreed targets and time allocations
- Identify variances from required outputs and take corrective action
- Apply problem-solving and decision-making techniques to day-to-day team issues
Who should attend
Supervisors, team leaders and junior managers who manage a team, including specialists recently promoted into their first management role who need to close the gap between doing the work and managing it.
Course outline
Day 1 – The team leader's role and the team
From specialist to team leader
- Your position in first-line management
- Turning senior management's strategy and plans into team action
- The management functions: planning, leading, organising, co-ordinating and controlling
- Seeing your team as part of a system of related parts
Role, authority and accountability
- The team leader's job description and responsibilities
- Authority, responsibility and accountability in your own position
- Organisational standards and why they matter
- Networking and building working relationships
The purpose of the team
- How workers are organised into teams, in theory and in practice
- Linking the team's purpose to organisational requirements
- The roles and expected outputs of each team member
Problem solving and decision making
- Identifying and defining problems
- Collecting, organising and critically evaluating information
- Generating and weighing up options
- Making decisions and communicating them
Day 2 – Gaining commitment and keeping performance on track
Contracting with the team
- Agreeing tasks, performance plans, targets and standards
- Consulting the team and allocating tasks
- Delegating effectively
- Gaining commitment to performance objectives
Planning and implementation
- Timing plans for individual and team objectives
- Working to standard operating procedures
- Anticipating difficulties through reflection and feedback
- Organising and managing yourself
Monitoring and corrective action
- Monitoring outputs against targets and time allocations
- Identifying variances from required outputs
- Corrective strategies, including managing conflict
- Giving feedback on performance
Action plan and assessment
- A personal action plan for your own team
- Assessment guidance and the accredited assessment against unit standard 242821
- Close and evaluation
How it is delivered
Two days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner material, workplace exercises and assessment guidance included.
What our clients say
“The facilitator was excellent and took time to ensure that the employee understood the content and was able to apply the learning in order to develop the portfolio of evidence.”
“The training went well, and judging by the feedback from the evaluation forms we received, we were impressed by the knowledge of the facilitator and the quality of training overall.”
“All training sessions were well-coordinated, professionally delivered, and aligned with our scheduling requirements. We were particularly impressed by the high standard of facilitation and the depth of expertise demonstrated throughout the programmes.”
Frequently asked questions
Is this course accredited?
Yes. It is aligned to unit standard 242821, Identify responsibilities of a team leader in ensuring that organisational standards are met. Delegates found competent in the accredited assessment earn the unit standard's credits.
Who is this course for?
Supervisors, team leaders and junior managers who manage a team – especially people recently promoted from a specialist role.
How is it different from the team performance course?
This course is about running the team's work: targets, commitment, monitoring and corrective action. The team performance unit standard (13912) focuses on self-knowledge, team dynamics and conflict, and ends in a plan to lift team performance. Many team leaders take both.
Can you run it at our offices?
Yes. We train at client premises anywhere in South Africa, at a BOTI venue or live online, for one delegate or a group of up to 20.
Can it be tailored to our targets and procedures?
Yes. Send us your team targets, standard operating procedures or job descriptions and the facilitator uses them in the exercises. The outcomes and assessment follow the unit standard.
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