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Quick Look Course Summary:Personal Effectiveness at Work (Unit Standard 110021) (2 days)
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Length: 2 day(s)
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Price (at your venue): 1 Person R 14,642 EX VAT 3 Person R 9,476 EX VAT 10 Person R 6,472 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Personal Effectiveness at Work (Unit Standard 110021) (2 days)
Administrators who plan and prioritise their own work, keep their commitments to colleagues and customers, and run filing systems that are accurate, secure and easy to use – with 6 accredited credits.
In administration, effectiveness comes down to three habits: planning the work, working well with other people and keeping information where it can be found. This accredited personal effectiveness course covers unit standard 110021 (NQF Level 4, 6 credits), a core unit standard of the Further Education and Training Certificate: Business Administration Services (SAQA ID 61595), which BOTI delivers under its Services SETA accreditation.
Day one covers planning and people: the people, legislation and documents in the delegate's business environment, planning aids such as diaries, schedules and action plans, prioritising routine and unexpected tasks and raising deadline problems early; then teamwork, conflict, communication styles, confidentiality and keeping commitments to colleagues and customers.
Day two is about files and records: filing new documents, tracking files that are taken out, keeping records for as long as the law and the organisation require, dealing with outdated information in manual and computerised systems, and suggesting improvements. Delegates finish with a workplace case study and prepare their portfolio of evidence.
Why this course
For your organisation
- Administrators who plan, prioritise and meet deadlines
- Early warning when work is at risk of running late
- Better service to internal and external customers
- Records filed, kept and disposed of correctly
- Six accredited credits towards a Business Administration qualification
For your delegates
- Six accredited credits from one unit standard
- A personal planning and prioritising routine
- Practical tools for handling difficult communication
- A checklist for running an orderly filing system
What delegates will be able to do
- Describe the people, laws and documents in your business environment
- Use diaries, schedules and action plans to plan and monitor your work
- Prioritise routine and unexpected tasks and adjust plans when priorities change
- Report deadline problems early and ask for help when needed
- Communicate in a style that suits the situation and resolve misunderstandings
- Meet commitments and respect confidentiality and data protection
- File, track, store and dispose of records according to policy and the law
- Suggest improvements to the filing system
Who should attend
Administrators, secretaries, receptionists, office assistants, personal assistants and other staff in administrative roles in commercial or non-commercial organisations. The unit standard assumes communication at NQF Level 3.
Course outline
Day 1 – Unit standard 110021: planning your work and working with people
Outcome 1: Planning and organising your own work
- People, legislation and documents in your work
- Diaries, schedules and action plans
- Scheduling, time management and prioritising
- Routine versus unexpected tasks
- Changing the plan when priorities change
- Reporting deadline problems and asking for help
Outcome 2: Building working relationships
- Teamwork, conflict and communication styles in your organisation
- Giving information to internal and external customers
- Getting the advice and resources you need
- Keeping commitments within agreed times
- Choosing written, verbal or electronic communication
- Resolving communication difficulties
- Promoting the image of your department
- Confidentiality and data protection
Day 2 – Unit standard 110021: files and records
Outcome 3: Maintaining files and records
- Sorting, handling and storage procedures
- Filing new documents and records
- Tracking files that leave the system
- Retention periods and legal requirements
- Dealing with outdated information
- Manual and computerised filing systems
- Suggesting improvements to filing
Workplace case study
- Planning a busy administrator's week
- Reorganising a sample filing system
- Portfolio of evidence: what to submit
How it is delivered
Two days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner guide and workbook for each unit standard, practical workplace activities, and a portfolio of evidence that delegates complete after the course for assessment and moderation.
What our clients say
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
“The facilitator was excellent and took time to ensure that the employee understood the content and was able to apply the learning in order to develop the portfolio of evidence.”
“The training was well received and we were impressed by the knowledge of the facilitators and the quality of overall training.”
Frequently asked questions
Is this course accredited?
Yes. It covers unit standard 110021, Achieve personal effectiveness in business environment (NQF Level 4, 6 credits), a core unit standard of the FETC: Business Administration Services (SAQA ID 61595), delivered under BOTI's Services SETA accreditation (12582).
Until when can delegates enrol?
Delegates can enrol until 30 June 2028.
Are there entry requirements?
The unit standard assumes that delegates can communicate at NQF Level 3.
How are delegates assessed?
After the course each delegate completes a portfolio of evidence based on their own workplace. It is assessed and moderated, and delegates found competent receive a statement of results.
Is there a shorter version without assessment?
Yes. Essential Time Management Skills and Administrative Office Procedures Course cover the practical skills, with a BOTI certificate of attendance.
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