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Quick Look Course Summary:Knowledge Management (Unit Standard 252044) (2 days)
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Length: 2 day(s)
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Price (at your venue): 1 Person R 14,642 EX VAT 3 Person R 9,476 EX VAT 10 Person R 6,472 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Knowledge Management (Unit Standard 252044) (2 days)
Managers who understand what knowledge their unit holds, how well it is managed compared with the rest of the organisation, and how to put a practical plan in place to capture and share it – with 6 accredited credits.
When an experienced employee resigns or retires, much of what they know walks out of the door with them. This accredited knowledge management course covers unit standard 252044 (NQF Level 5, 6 credits), a core unit standard of the National Certificate: Generic Management (SAQA ID 59201), which BOTI delivers under its Services SETA accreditation.
Day one builds the foundation: what drives the knowledge economy, the difference between tacit and codified knowledge, knowledge assets and intellectual capital, and the mechanisms, strategies, policies and structures that make knowledge management part of how an organisation works. Delegates then analyse their own unit's practices against the organisation's policies, compare them with other units and report on strengths, weaknesses and improvements.
Day two is about action. Delegates define the unit manager's role alongside other role players, build an operational plan with activities, timelines, measures, costs, benefits and risks, and learn how to promote it so that the team commits to creating and sharing knowledge.
Why this course
For your organisation
- Critical know-how captured before people move on
- Knowledge treated as an asset that builds competitive advantage
- A clear picture of each unit's strengths and gaps
- An operational plan with owners, timelines and measures
- Six accredited credits at management level (NQF 5)
For your delegates
- Six accredited credits towards the NC: Generic Management
- A knowledge audit of your own unit
- A ready-to-use operational plan template
- The language and tools to lead knowledge sharing in your team
What delegates will be able to do
- Explain the forces behind the knowledge economy with examples
- Distinguish tacit from codified knowledge and identify knowledge assets
- Describe the parts of a system that makes knowledge management routine
- Explain how managing knowledge builds competitive advantage
- Analyse your unit's practices against company policy and compare them with other units
- Report on strengths, weaknesses and recommended improvements
- Develop and promote an operational knowledge management plan for your unit
Who should attend
Heads of department, section heads, divisional heads and other managers responsible for one or more teams, as well as HR, learning and information managers. The unit standard assumes communication, mathematical literacy and computer literacy at NQF Level 4.
Course outline
Day 1 – Unit standard 252044: understanding and analysing knowledge management
Outcome 1: Concepts and components of knowledge management
- What drives the knowledge economy
- Tacit and codified knowledge, knowledge assets and knowledge workers
- Intellectual property and intellectual capital
- The learning organisation: creating, sharing and transferring knowledge
- Mechanisms, strategies, policies and structures
- Knowledge as a source of competitive advantage
- What good knowledge management delivers
Outcome 2: Analysing your unit
- Current practices against company policy
- Comparing your unit with other units
- Identifying strengths and weaknesses
- A findings report with recommendations
Day 2 – Unit standard 252044: a knowledge management plan for your unit
Outcome 3: The implementation plan
- The unit manager's role among other role players
- Activities, role players and time scale
- Measures, costs, benefits and risks
- Promoting the plan and acting as a change agent
- An environment that encourages sharing
- Rolling out the plan in line with accepted practice
Case study and portfolio
- Planning a knowledge handover for a key role
- Peer review of operational plans
- Portfolio of evidence: what to submit
How it is delivered
Two days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner guide and workbook for each unit standard, practical workplace activities, and a portfolio of evidence that delegates complete after the course for assessment and moderation.
What our clients say
“The training was well received and we were impressed by the knowledge of the facilitators and the quality of overall training.”
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
“The facilitator was excellent and took time to ensure that the employee understood the content and was able to apply the learning in order to develop the portfolio of evidence.”
Frequently asked questions
Is this course accredited?
Yes. It covers unit standard 252044, Apply the principles of knowledge management (NQF Level 5, 6 credits), a core unit standard of the National Certificate: Generic Management (SAQA ID 59201), delivered under BOTI's Services SETA accreditation (12582).
Until when can delegates enrol?
Delegates can enrol until 30 June 2028.
Are there entry requirements?
The unit standard assumes communication, mathematical literacy and computer literacy at NQF Level 4.
How are delegates assessed?
After the course each delegate completes a portfolio of evidence based on their own unit. It is assessed and moderated, and delegates found competent receive a statement of results.
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