Customer Service Workshops & Online Support Training

Course Introduction: The Consumer Protection Act Fundamentals Training

This course was designed to help delegates understand the basics of The Consumer Protection Act. It is highly recommended for delegates who trade as vendors or those who need to boost their ethical behaviour in the market place. This act can also empower Customers with knowledge of their rights and responsibilities.

Course Outline: The Consumer Protection Act Fundamentals Training

Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa

Key outcomes of the course include:

• Understanding whom the Law applies to
• Learning how the Law can protect you
• The rights and responsibilities of a Customer
• The rights and responsibilities of a Vendor
• Learning how to appropriately deal with complaints

Course duration and fees: The Consumer Protection Act Fundamentals Training Course

Our two day training course is designed so that the knowledge acquired is applied practically, so that the business environment can be enhanced.

Please consult schedule for course costs or contact BOTI for a quote.

Recommended Prior Experience and Knowledge: The Consumer Protection Act Fundamentals Training Course

The course (The Consumer Protection Act Fundamentals Training Course) is designed for the following attendees:

• Delegates in various businesses that involve external customer interactions on a daily basis.
For the The Consumer Protection Act Fundamentals Training Course it is advisable that you have the following experience/knowledge:
• Grade 12 certificate with English as a passed subject.