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Quick Look Course Summary:Office Management Training Course (1 day)
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Length: 1 day(s)
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Price (at your venue): 1 Person R 5,654 EX VAT 3 Person R 3,982 EX VAT 10 Person R 2,954 EX VAT
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Certification Type:Non-Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Office Management Training Course (1 day)
An office that runs on clear systems – organised work, controlled costs, findable records and a well-led team – instead of on one person's memory.
When an office runs well, nobody notices. When it does not, everyone does: supplies run out, service contracts lapse, records cannot be found, staff are unsure who does what and the office manager spends the day fighting fires. This office management training gives office managers and senior administrators a practical framework for running the office as a reliable service to the rest of the business. It is an office manager course rather than an entry-level office admin course: the focus is on running office administration, not only doing it.
In one day, delegates work through the five areas an office manager is accountable for: planning and allocating the work, managing resources, suppliers and spend, keeping office systems and records in order, keeping the office safe and running through disruptions such as load-shedding, and leading the administrative team. Each area comes with a tool delegates can use the next morning – a workload board, a supplier and contract register, a records checklist and a one-page continuity plan.
The day is practical and discussion-based. Delegates bring one current problem from their own office and leave with a 30-day improvement plan to fix it.
Why this course
For your organisation
- An office run on systems rather than on one person's memory
- Better control of supplies, equipment, service contracts and office spend
- Records and personal information kept in order and protected
- Fewer disruptions when staff are absent or the power goes off
- A clearer, better-led administrative team
For your delegates
- A clear picture of what the office manager role is accountable for
- Templates you can use immediately: workload board, supplier register, continuity checklist
- Practical ways to delegate and follow up without micromanaging
- A 30-day improvement plan for a real problem in your office
What delegates will be able to do
- Define the scope of the office manager role and the service the office provides to the business
- Plan, prioritise and allocate administrative work across a small team
- Manage stationery, equipment, suppliers and service contracts within a budget
- Set up filing and records systems that other people can find things in
- Apply the basics of POPIA to personal information held in the office
- Identify office health and safety duties and plan for disruptions such as load-shedding
- Delegate, set standards and give feedback to administrative staff
- Build a practical improvement plan for your own office
Who should attend
Office managers, practice managers, office administrators moving into a supervisory role, senior secretaries and anyone responsible for running an office, branch or practice day to day – including in small businesses where the office manager also looks after HR and finance administration.
Course outline
Day 1 – Running the office
The office manager's role
- What the office does for the rest of the business
- Responsibilities, authority and reporting lines
- Internal customers and service standards
- Typical pressure points: interruptions, competing requests and urgent work
Planning and organising office work
- Mapping recurring tasks: daily, weekly, monthly and annual
- Prioritising competing requests from different managers
- Allocating work and balancing workloads
- A simple workload board or shared task list
- Cover arrangements for leave and absence
Managing resources, suppliers and costs
- Stationery and consumables: stock levels and re-ordering
- Office equipment, maintenance and service contracts
- A supplier and contract register with renewal dates
- Quotes, purchase approvals and staying within budget
- Cutting waste and unnecessary spend
Office systems, records and information
- Paper and electronic filing that others can follow
- Naming conventions, version control and shared drives
- Retention periods and archiving
- Personal information in the office and POPIA basics
- Confidential documents, access and secure disposal
A safe office that keeps running
- Office health and safety responsibilities under the OHS Act
- Emergency procedures, first aid and evacuation
- Planning for load-shedding, network outages and staff shortages
- A one-page office continuity checklist
Leading the administrative team
- Setting standards and expectations
- Delegating and following up
- Giving feedback and dealing with poor work
- Your 30-day office improvement plan
How it is delivered
One day, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20; examples can be tailored to your type of office. Workbook, templates and a 30-day improvement plan included. We deliver it at your offices in Johannesburg, Pretoria, Durban, Cape Town and anywhere else in South Africa, at a BOTI venue in Johannesburg, or live online for teams in different places.
What our clients say
“We were particularly impressed by the quality of facilitation and the practical relevance of the content presented. The programme was delivered with professionalism, clarity, and a strong emphasis on real-world application.”
“The facilitator effectively encouraged participation and used practical examples, discussions and interactive activities to ensure that the concepts were understood and could be applied in the workplace.”
“Business Optimization Training Institute facilitated Microsoft Excel Training for our company. The course was efficiently scheduled and planned around our timetable. We were impressed by the quality of training.”
Frequently asked questions
Can you run this course at our offices?
Yes. Most groups are trained at the client's premises anywhere in South Africa; we can also host it at a BOTI venue or deliver it live online.
How many people can attend?
From one delegate to groups of about 20. Office managers from different branches often attend together so they leave with the same systems.
Is it accredited?
No – it is a non-accredited short course and delegates receive a BOTI office management certificate of attendance.
Can it be tailored to our kind of office?
Yes. Medical and legal practices, schools, branch offices and head offices each have their own pressure points; tell us about yours and the facilitator adapts the examples and templates.
How is this different from the Administrative Office Procedures Course?
That course covers one job in depth: writing and maintaining an office procedures guide. This course covers the whole job of running an office – the work, resources, records, safety and people.
Can you run this course in Johannesburg, Cape Town or Durban?
Yes. We train on site at your offices in Johannesburg, Pretoria, Durban, Cape Town and across South Africa, at a BOTI venue in Johannesburg, or live online so a team spread over several offices can attend together.
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Monday to Friday, 08:00–17:00. After hours, we reply on the next working day – or call 011 882 8853.