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Reduce Conflict!
Don’t be scared of conflict- Rather know how to deal with it and reduce stress in the workplace!
Course Introduction
The Conflict Management and Negotiation Skills Training Course aims to teach delegates the knowledge, skills, and competencies required to support and master conflict and negotiation skills.
The Challenge
Conflict is part of our current reality in the rapidly changing global environment. Employees of private and state owned entities need to be ready to deal with all differing types of conflict. These include personal conflicts and organizational conflicts. Conflict management and negotiation skills are critical skills for any leader in the workplace.
It is essential that managers become familiar with the theory, processes, and methods for conflict management and negotiations.
The Solution
Key outcomes of this course include:
- Develop the attributes of a good conflict manager
- Describe the main sources of conflict
- Describe appropriate techniques to manage conflict
- Implement a strategy to resolve conflict
- Communicate effectively with an employer with regard to conflict issues.
- Describe the main sources of conflict
- Understand Organizational conflict modes are explained with examples.
- Describe the appropriate action plan and strategies to manage conflict.
- Explain appropriate techniques in conflict management.
- Explain the attributes of an effective conflict manager.
- Work effectively with individuals and teams in order to understand conflict and the resolution thereof.
- Organise oneself and one`s activities so that conflict can be identified and dealt with.
- Collect, analyse and identify information supplied by parties to a conflict in order to accurately convey them to affected parties.
This course can also be described as Conflict Management in the Workplace Training as it is designed specifically for Corporate situations.
Work Together & Reduce Conflict
Delivery Method
- Two-day Instructor Led classroom based training
- Strong delegate participation and practical application of theory
The objectives of Conflict Management Courses in South Africa or Negotiation and Conflict Management Training Courses or Negotiation and Conflict Management Courses, is to ensure that the acquired tools and knowledge are user friendly and easily applied in the workplace.
All delegates will receive:
- Material
- Refreshments (lunch, tea)
- Memory stick (with relevant tools and models that can be easily accessed when applied back at work)
- Attendance Certificate
- After training assistance for 3 months
Conflict Management and Negotiation Skills Training Course is an essential skills. As JFK said: “Leadership and learning are indispensable to each other.”
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We also offer Conflict Management Courses in South Africa or Negotiation and Conflict Management Training Courses or Negotiation and Conflict Management Courses and other customized courses across the country: Anytime, Anywhere. Click on the link to get get instant proposal or book you course:
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