BOTi Courses Overview – Negotiation and Conflict Management Training

(Conflict Resolution Training Courses; Conflict Resolution Training Johannesburg, Cape Town. Pretoria (across South Africa); Conflict Resolution Course)

Reduce Conflict!

Don’t be scared of conflict- Rather know how to deal with it and reduce stress in the workplace!

Course Introduction

The Conflict Management and Negotiation Skills Training Course  aims to teach delegates the knowledge, skills, and competencies required to support and master conflict and negotiation skills.

The Challenge

Conflict is part of our current reality in the rapidly changing global environment. Employees of private and state owned entities need to be ready to deal with all differing types of conflict. These include personal conflicts and organizational conflicts. Conflict management and negotiation skills are critical skills for any leader in the workplace.

It is essential that managers become familiar with the theory, processes, and methods for conflict management and negotiations.

The Solution

Key outcomes of this course include:

  • Develop the attributes of a good conflict manager
  • Describe the main sources of conflict
  • Describe appropriate techniques to manage conflict
  • Implement a strategy to resolve conflict
  • Communicate effectively with an employer with regard to conflict issues.
  • Describe the main sources of conflict
  • Understand Organizational conflict modes are explained with examples.
  • Describe the appropriate action plan and strategies to manage conflict.
  • Explain appropriate techniques in conflict management.
  • Explain the attributes of an effective conflict manager.
  • Work effectively with individuals and teams in order to understand conflict and the resolution thereof.
  • Organise oneself and one`s activities so that conflict can be identified and dealt with.
  • Collect, analyse and identify information supplied by parties to a conflict in order to accurately convey them to affected parties.

This course can also be described as Conflict Management in the Workplace Training as it is designed specifically for Corporate situations.

Conflict Management Courses in South Africa (Johannesburg, Cape Town, Durban, Pretoria)

Work Together & Reduce Conflict

Delivery Method

  • Two-day Instructor Led classroom based training
  • Strong delegate participation and practical application of theory

The objectives of Conflict Management Courses in South Africa or Negotiation and Conflict Management Training Courses or Negotiation and Conflict Management Courses, is to ensure that the acquired tools and knowledge are user friendly and easily applied in the workplace.

All delegates will receive:

  • Material
  • Refreshments (lunch, tea)
  • Memory stick (with relevant tools and models that can be easily accessed when applied back at work)
  • Attendance Certificate
  • After training assistance for 3 months

Conflict Management and Negotiation Skills Training Course is an essential skills. As JFK said:  “Leadership and learning are indispensable to each other.” 

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