Assertiveness Skills Training: Assert yourself


Are you scared to stand your ground? Do you feel that sometimes you are too aggressive?

Course Introduction

Assertiveness is the quality of being self-assured and confident without being aggressive. This skill can be learnt. Dorland’s Medical Dictionary defines assertiveness as: “a form of behavior characterized by a confident declaration or affirmation of a statement without need of proof; this affirms the person’s rights or point of view without either aggressively threatening the rights of another (assuming a position of dominance) or submissively permitting another to ignore or deny one’s rights or point of view”. How do you learn these skills. Our Assertiveness Skills Training Course will assist you.

The Assertiveness Skills Training is a one-day workshop designed to explore the delegates’ interpersonal skills which enhance the ability to communicate successfully with clients and peers alike. The course offers tools and techniques for developing and improving confidence through assertiveness skills in the work environment.


The Challenge

There are many advantages of assertive communication, most notably these:

  • It enhances self-esteem. One feels good about themselves and others
  • Assists in achieving goals
  • Reduces hurt and alienating other people
  • It minimizes anxiety
  • It leads to the development of mutual respect with others
  • It protects us from being taken advantage of by others
  • It enables us to make decisions and free choices in life
  • It enables us to express, both verbally and non-verbally, a wide range of feelings and thoughts, both positive and negative
  • It assists in achieving company objectives.

The challenge is to benefit from assertiveness by learning the skills with the Assertiveness Skills Training Course.

The Solution

To achieve in being assertive one needs to:

  • Understand the advantage of assertive behaviour compared to passive or aggressive behaviour
  • Explore the need for self-confidence in business communication
  • See the different types of assertive behavior
  • Recognizing the importance of adapting to different situations where assertive behaviour will be to the person’s and organisation’s advantage
  • To foster a productive work environment where transparent and positive and assertive communication is prized
  • To use assertive communication with fellow co-workers
  • To role-play different assertive techniques to identify strengths and weaknesses

In order to achieve the outcomes of this course the learner will should have the following skills:

  • Identify assertive behaviour, realise the value thereof and practice some assertiveness techniques.
  • Identify assertive behaviour and discuss the advantages. “Assertiveness” is understood and explained. Different types of assertive behaviour are discussed. Bebnefits of assertive behaviour are listed and discussed.
  • Understand the importance of assertiveness as an important mechanism to use to communicate well. Different means of communicating with fellow-workers are discussed. The advantages of assertive behaviour are discussed. Different situations where assertive behaviour will be to the benefit are listed and discussed.
  • Utilize different techniques to be assertive. Different assertiveness techniques are taught. Techniques are role-played. Strengths and weaknesses of different techniques are mentioned. Assertiveness techniques are used within context.


Course Outline

The course has a strong focus on an outcomes based approach and is presented to encourage group participation and involvement. Key mechanisms used include:

  • Role-plays
  • Practical relevant Exercises
  • Speeches and Presentations
  • Team sessions
  • Practical Demonstrations
  • Questionnaires
  • Discussions  and
  • Case examples

Course Duration

1 day

All delegates will receive:

  • Material, refreshments (lunch, tea),  after training assistance for 3 months (Assertiveness Skills Training Course)
  • Memory stick (with relevant tools and models that can be easily accessed when applied back at work) (Assertiveness Skills Training Course)

Assertiveness Skills Training Course is an essential skill.

Upcoming Public Courses

Please click on link below for related public course/s:

Interpersonal Skills/ Conflict Management Skills and Diversity Management Skills

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South Africa – Assertiveness Skills Training Course: Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa)

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