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Quick Look Course Summary:Facilitation Skills Training Course
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Next Public Course Date:
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Length: 2 day(s)
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Price (at your venue): 1 Person R 8,761 EX VAT 3 Person R 6,937 EX VAT 10 Person R 5,067 EX VAT
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Certification Type:Non-Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Facilitation Skills Training: Course Introduction
- Like life coaching, the modern world has created a demand for facilitators, in this workshop we teach the skills successful facilitators need to have and the knowledge they need to know.
- In today’s business environment, wherever there are a group of people working on the same service or product, you can be sure that at some stage you will need a facilitator.
- Whether it’s to implement new changes or part of a bargaining council or to facilitate a project, the need is real and facilitation skills are becoming indispensable. These skills can add great value to any established company.
Facilitation Skills Training: Course Outline
1. Introduction
- Pre workshop review
- Workshop objectives
2. Definition
- Meaning of facilitation
- Meaning of a facilitator
- When is facilitation appropriate
- Case study
3. Process versus content
- Process
- Content
- Facilitator’s focus
- Case study
4. Laying the groundwork
- Choosing a facilitated approach
- Planning for a facilitated meeting
- Collecting data
- Case study
5. The Tuckman – Jensen model
- Forming
- Storming
- Norming
- Performing
- Case study
6. Building consensus
- Encouraging participation
- Gathering information
- Presenting Information
- Synthesizing and summarising
- Case study
7. Reaching a decision
- Identifying options
- Creating a short list
- Choosing a solution
- Using the Multi-Option Technique
- Case study
8. Dealing with difficult people
- Addressing disruptions
- Common types of difficult people
- Helping the group resolve issues
- Case study
9. Addressing group dysfunction
- Using ground rules to prevent dysfunction
- Restating and reframing issues
- Ways to restate or rephrase
- Getting back on track
- Case study
10. About intervention
- Why it may be necessary
- When to intervene
- Levels of intervention
- Case study
11. Intervention techniques
- Using your processes
- Boomerang it back
- ICE: Identify, Check, Evaluate
- Case study
12. Topics not discussed
- Post workshop overview
Facilitation Skills Training: Course Duration
2 days
Facilitation Skills Course: Who should attend
This course is intended for managers who negotiate regularly.
Frequently Asked Questions
Is this course accredited?
No. This course is delivered as a practical, facilitator-led skills programme and delegates receive a BOTI certificate of attendance. If you need a credit-bearing outcome for B-BBEE skills development, SETA grant or learnership purposes, ask us about our accredited qualifications, skills programmes and unit standards.
Can this course be delivered in-house at our premises?
Yes. Every BOTI course can be delivered on-site at your offices anywhere in South Africa, or at a scheduled public venue, and can be customised to your team and industry.
How do I book or get a quote?
Use the enquiry form on this page for a tailored quote, or call 011 882 8853 / email [email protected]. The course length and next public course date are shown in the Quick Look summary.
Can this training count towards our B-BBEE scorecard?
Spend on this course still counts as skills development expenditure for B-BBEE purposes, but it does not count as accredited training spend, and the Codes limit how much non-accredited training can contribute. Please confirm the treatment with your skills development facilitator or B-BBEE verification agency.
Do you tailor the training to our industry?
Yes. Our training is built around your business, using practical, real-world examples relevant to your team and sector.