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Quick Look Course Summary:Speaking and Chairing Meetings (Unit Standards 119462 + 242816) (3 days)
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Length: 3 day(s)
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Price (at your venue): 1 Person R 21,125 EX VAT 3 Person R 13,658 EX VAT 10 Person R 9,124 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Speaking and Chairing Meetings (Unit Standards 119462 + 242816) (3 days)
Managers who listen critically, hold their ground with confidence, speak persuasively in formal settings and chair structured meetings that reach decisions – with 10 accredited credits.
Speaking well and chairing well are the two skills that make a manager visible in any organisation. This accredited public speaking and chairing course combines two unit standards at NQF Level 4, each taught and assessed on its own: unit standard 119462 on sustained oral communication and evaluating spoken texts (5 credits) and unit standard 242816 on conducting a structured meeting (5 credits). Both are part of the FETC: Generic Management (SAQA ID 57712), and 119462 also forms part of the FETC: New Venture Creation (SAQA ID 66249). BOTI delivers them under its Services SETA accreditation.
Days one and two follow unit standard 119462: listening critically but with tact, spotting assumptions and hidden agendas, checking and adjusting your own responses, stating your position when others push back, and using planning, body language and rhetorical devices to hold an audience. Delegates also learn to judge what other speakers are really saying, and what they are avoiding.
Day three follows unit standard 242816: preparing a meeting, chairing it to an agenda, using techniques that move a discussion past deadlock, and issuing records that get decisions implemented.
Why this course
For your organisation
- Managers who communicate clearly and persuasively in formal settings
- Disagreements and tense discussions handled with tact
- Meetings that are prepared, chaired and recorded properly
- Ten accredited credits towards the FETC: Generic Management
For your delegates
- Ten accredited credits from two unit standards
- Speaking practice with feedback on voice, body language and structure
- Tools for listening critically and challenging bias politely
- A chair's checklist for running structured meetings
What delegates will be able to do
- Listen critically to complex discussions and clarify understanding
- Manage disagreements sensitively in groups and one-on-one
- Analyse and adjust your own responses, tone and style
- Put your position forward confidently when others disagree
- Plan formal talks and use body language and rhetorical devices for effect
- Evaluate points of view, assumptions and evasion in what others say
- Prepare and chair a structured meeting to an agenda
- Use summarising and redirecting to move a meeting past deadlock
- Compile and check meeting records and review the meeting
Who should attend
Junior and middle managers, supervisors, team leaders, committee chairs and anyone who speaks in formal settings or runs meetings. Unit standard 119462 assumes delegates can already adapt their speaking to the audience and context at NQF Level 3; unit standard 242816 assumes communication and mathematical literacy at NQF Level 3.
Course outline
Day 1 – Unit standard 119462: listening and responding
Outcome 1: Responding as a critical, sensitive listener
- Following complex issues in groups and one-on-one
- Clarifying your own and others' understanding
- Handling disagreements, personality clashes and deadlocks
- Style and tone that win or lose an audience
- Spotting assumptions, points of view and subtext
- Challenging bias politely
Outcome 2: Analysing and adjusting your own responses
- Responses that suit the audience, purpose and context
- Recognising and correcting inappropriate responses
- Stating your position confidently under opposition
- Restarting a conversation that has broken down
- Replacing pedantic or aggressive language
Day 2 – Unit standard 119462: speaking and evaluating
Outcome 3: Strategies for effective speaking
- Planning content and delivery for formal talks
- Body language and non-verbal signals
- Pause, emphasis, pace and intonation
- Rhetorical questions, analogy and repetition
- Inclusive and exclusive pronouns
Outcome 4: Evaluating spoken texts
- Identifying points of view in their context
- Values, attitudes and assumptions in what is said
- How speakers dodge responsibility
- Judging clarity of purpose and the speaker's credibility
Speaking practice
- Short formal talks with peer and facilitator feedback
- Portfolio of evidence for unit standard 119462
Day 3 – Unit standard 242816: chairing a structured meeting
Outcome 1: Preparing for a meeting
- Arrangements, attendees and a preparation checklist
- Agenda, expected outcomes and participant roles
- Why the meeting must be recorded
- Checking the papers and the previous minutes
Outcome 2: Conducting the meeting
- Keeping to the agenda and procedures
- Giving every participant a voice
- Recording actions, dates and owners
Outcome 3: Handling differing views
- Why discussions stall
- Summarising, redirecting, paraphrasing and gatekeeping
Outcome 4: Distributing meeting records
- Records that drive implementation
- Accuracy checks before distribution
- Reviewing the meeting for improvement
- Portfolio of evidence for unit standard 242816
How it is delivered
Three days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner guide and workbook for each unit standard, practical workplace activities, and a portfolio of evidence that delegates complete after the course for assessment and moderation.
What our clients say
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
“The facilitator was excellent and took time to ensure that the employee understood the content and was able to apply the learning in order to develop the portfolio of evidence.”
“The training was well received and we were impressed by the knowledge of the facilitators and the quality of overall training.”
Frequently asked questions
Is this course accredited?
Yes. It covers unit standards 119462 (NQF Level 4, 5 credits, FETC: Generic Management, SAQA ID 57712, and FETC: New Venture Creation, SAQA ID 66249) and 242816 (NQF Level 4, 5 credits, FETC: Generic Management, SAQA ID 57712), delivered under BOTI's Services SETA accreditation (12582).
Until when can delegates enrol?
Delegates can enrol until 30 June 2028.
Are there entry requirements?
Unit standard 119462 assumes delegates can already adapt oral communication to the audience and context at NQF Level 3. Unit standard 242816 assumes communication and mathematical literacy at NQF Level 3.
How are delegates assessed?
Each unit standard has its own portfolio of evidence, completed after the course and then assessed and moderated. Delegates found competent receive a statement of results.
Is there a shorter version without assessment?
Yes. Public Speaking Training covers practical speaking skills in two days, and Chairing a Meeting with Confidence & Keeping Good Minutes (1 day) covers chairing in one day, both with a BOTI certificate of attendance.
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