Home / Masterclasses / People and communication / Emotional Intelligence for Leaders: Managing Yourself and Others (3-hour online masterclass)
Quick Look Course Summary:Emotional Intelligence for Leaders: Managing Yourself and Others (3-hour online masterclass)
-
Next Public Course Date:
-
Length: 1 day(s)
-
Price (at your venue): 1 Person R 8,159 EX VAT 3 Person R 5,295 EX VAT 10 Person R 3,794 EX VAT
-
Certification Type:Non-Accredited
-
Locations & Venues: Live online on Zoom or Microsoft Teams - for one person or a whole organisation, anywhere in South Africa.
Get Free & personalised
Training Advice
Emotional Intelligence for Leaders: Managing Yourself and Others (3-hour online masterclass)
Not a lecture on emotional intelligence but three hours of practising it: notice your own reactions, keep your composure under pressure, read the people you lead – and use all of it on Monday morning.
A leader's mood travels. When a team leader snaps in the morning stand-up, takes a question as an attack or reads a quiet team member as a lazy one, the whole team pays for it in trust and effort. This emotional intelligence masterclass is a live, three-hour online session for leaders who want to manage themselves first and then manage others better – with practice, not slides.
Delegates start with self-awareness: a short self-rating against the five parts of emotional intelligence, their own triggers and the reactions that follow. They then practise self-management – putting a pause between the feeling and the response – and move on to the people side: listening until someone feels heard, reading tone and body language on a video call as well as in the room, and giving feedback that improves performance without bruising the relationship. Each tool is tried in a breakout room on a situation leaders recognise: the unfair complaint, the underperformer who gets defensive, the meeting that turns tense, the team member who has gone quiet since the restructure.
It is the practical core of BOTI's one-day emotional intelligence course, cut to a morning on Zoom so that a leadership team can do it together between meetings. Everyone leaves with one habit to start, one to stop and a plan for the next 30 days.
Why this course
For your organisation
- Team leaders who set a steady tone when the pressure is on
- Feedback and performance conversations that improve results instead of producing complaints
- Fewer flare-ups between managers and their teams, and fewer grievances that started as hurt feelings
- A shared language for pressure, reactions and respect across a leadership team
- A whole management layer trained in one morning, online, wherever they sit
For your delegates
- A clear picture of your own triggers and the reactions that follow them
- A way to pause and choose a response rather than react
- Better reading of tone, body language and silence, on camera and in person
- Feedback that lands without damaging the relationship
- A 30-day plan with one habit to start and one to stop
What delegates will be able to do
- Describe the five parts of emotional intelligence and rate yourself honestly against each one
- Name your own emotional triggers and the physical signs that one has just been pulled
- Use a simple pause technique to stay composed in a tense meeting or a hard conversation
- Listen and acknowledge so that a team member feels heard before you reply
- Read tone, facial expression, posture and silence, including on a video call
- Give feedback that is specific, respectful and leads to a change in behaviour
- Respond to criticism, defensiveness and bad news without escalating
- Choose one leadership habit to build over the next 30 days and plan how you will keep it
Who should attend
Team leaders, supervisors and managers at any level who lead people and want to do it with more composure and a better sense of what is going on for others. It suits new managers stepping up from a specialist role, experienced managers who have had feedback about their style, and whole leadership teams who want a common approach. No prior training is needed; the two-day Mastering Emotional Intelligence programme is the natural next step for managers who want their own profile and a deeper development plan.
Course outline
Live session – Manage yourself first, then lead others better
Opening: emotional intelligence in a leader's day
- Welcome, how the morning runs, and the one leadership situation each delegate brings
- What emotional intelligence is, what it is not, and why it matters more than IQ once you lead people
- The five parts: self-awareness, self-management, motivation, empathy and social skill
- Quick self-rating in the workbook, and a poll on where the group sits
Managing yourself: triggers, the pause and composure
- Your personal triggers – the comment, the person, the time of day
- What happens in the body when a trigger is pulled, and how to notice it early
- The pause: a breath, a question, a short break, a line you have ready
- Staying steady when a team member brings bad news or a complaint
- Breakout practice in pairs: a tense exchange, with the pause applied
Managing others: reading people and listening properly
- Empathy as a leadership skill, not a soft option
- Listening, acknowledging and asking before advising
- Reading tone, posture, facial expression and silence – in the room and on camera
- Cultural and language differences in a diverse South African team
- Breakout practice: a conversation with a team member who has gone quiet
Feedback, difficult moments and your 30-day plan
- Feedback that is specific, respectful and leads to a change
- Handling defensiveness, criticism of your own decisions and setbacks
- Breakout practice on camera: a feedback conversation, with observer notes
- One habit to start, one to stop: your personal 30-day plan
- Questions, one-page summary and close
How it is delivered
Live online on Zoom (or Microsoft Teams if your organisation prefers it), 2.5 to 3 hours – typically 09:00-12:00 with a short break halfway, or at a time that suits your leadership team. From 1 to 500 delegates: breakout-room practice works best in groups of up to about 25, and larger groups take part through polls, chat exercises and demonstrations. Handouts are electronic: a PDF workbook, the self-rating and feedback templates and a one-page summary arrive by email before the session. Join a public session as an individual, or book a private session for your organisation on a date of your choice, with the practice situations drawn from your own workplace.
What our clients say
“The courses were efficiently scheduled and planned around our timetable. We were impressed by the quality of training with average overall scores of 5 out of 5.”
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
“The course was efficiently organized and aligned with our schedule. We were impressed by the quality of the training and the expertise of the facilitator.”
Frequently asked questions
How many people can join?
From one delegate to 500 on Zoom. Groups of up to about 25 get the full breakout-room practice; larger groups work through polls, chat exercises and facilitator demonstrations, and a big leadership team can be split into several sessions.
Do we get handouts?
Yes, electronically. A PDF workbook with the self-rating, the feedback template and a one-page summary are emailed to each delegate before the session.
Can we run it privately for our team?
Yes. Choose the date and time, tell us the situations your leaders face – a restructure, a difficult client, a team that has lost momentum – and the facilitator builds them into the practice.
Will delegates have to share personal feelings in front of colleagues?
No. The self-rating stays in each delegate's own workbook, and the practice runs in small breakout rooms on workplace scenarios. Delegates share only what they choose to share.
How does this differ from the one-day and two-day emotional intelligence courses?
The masterclass covers the leadership core – self-awareness, composure, reading people and feedback – in a morning online. The one-day Mastering Emotional Intelligence course goes wider across teamwork, customers and change, and the two-day programme adds each manager's own profile and development plan.