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Quick Look Course Summary:Digital Citizenship Course (1 day)
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Length: 1 day(s)
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Price (at your venue): 1 Person R 5,654 EX VAT 3 Person R 3,982 EX VAT 10 Person R 2,954 EX VAT
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Certification Type:Non-Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
Digital Citizenship – self-paced online, 6 months’ access: R595 per learner (ex VAT); teams of 10 or more pay less.
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Legal references in this e-learning course are US-based and may not reflect South African legislation – for South African law, choose this classroom course.
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Digital Citizenship Course (1 day)
Staff who post, share and work online in a way that protects their own reputation, their colleagues and your organisation.
Every employee with a smartphone is a digital citizen, and every post, comment or forwarded message can be traced back to them – and often to their employer. One careless WhatsApp forward, a heated reply on Facebook or an offensive comment that goes viral can end a career, lead to a disciplinary hearing and damage a brand that took years to build. This digital citizenship course gives your staff simple, practical rules for behaving online the way they would want to be treated in person.
Over one day, delegates work through what responsible digital citizenship looks like at work: thinking before they share, keeping personal and work lives apart, building a professional personal brand, and staying safe from scams, phishing and account takeovers. They learn how to respond to cyberbullying and trolling, what to do when they have shared something they regret, and how to keep tone and respect in emails, chats and comments.
Every topic is built around short South African case studies – a group chat that got out of hand, a SIM-swap attack, a post that reached the newspapers – and delegates leave with a personal checklist for posting, sharing and securing their accounts.
Why this course
For your organisation
- Lower risk of reputational damage from staff posts and forwarded messages
- Fewer successful phishing, SIM-swap and account-takeover attacks
- Staff who understand where a personal post becomes a workplace matter
- A shared standard of tone and respect in emails, chats and online groups
For your delegates
- Clear rules for what to post, what to share and what to keep private
- A professional online profile that supports your career
- Practical steps to secure your phone, email and social media accounts
- Knowing what to do if you are harassed online – or post something you regret
What delegates will be able to do
- Explain what digital citizenship means and the rights and responsibilities that come with it
- Apply a stop-and-think check before posting, commenting or forwarding content
- Separate personal and work identities online and manage their digital footprint
- Build and protect a professional personal brand on social and professional networks
- Secure their accounts and devices with strong passwords, two-step verification, updates and backups
- Recognise phishing emails, unsafe attachments, fake profiles and public Wi-Fi risks
- Respond to cyberbullying, harassment and trolling and report it through the right channels
- Limit the damage after sharing something they should not have
- Communicate online with respect, the right tone and permission to share
Who should attend
All staff who use email, messaging apps or social media – which today means almost everyone. The course suits induction programmes, customer-facing and front-line teams, graduates and interns, and managers who need to set the standard for their teams. No technical knowledge is needed.
Course outline
Day 1 – Responsible, safe and professional behaviour online
What digital citizenship means at work
- Being a digital citizen: rights and responsibilities
- Engaging with others online: patience, questions and genuine discussion
- Why the rules keep shifting as platforms and habits change
- Online communities: WhatsApp groups, social networks and work platforms
- Case study: a work group chat that went wrong
Being a good citizen and sharing wisely
- Building others up rather than tearing them down
- How real-world events and moods shape what we post
- Using technology appropriately at work and in public
- The golden rule: treat people online as you would face to face
- Your digital footprint and how long it lasts
- Keeping personal and work lives apart
- Pausing before you post, comment or forward
- Oversharing: locations, travel plans, children and workplace details
Networking and your personal brand
- What a personal brand is and why employers and clients look at it
- Being yourself, online and off
- Choosing the networks your customers and peers actually use
- Introducing colleagues and helping others with their profiles
- Blogging and publishing articles responsibly
- Assume that anyone can see anything you share
- Guarding your reputation and sharing only from trustworthy sources
Digital security and safety
- Strangers, fake profiles and social engineering
- Two-step verification on email, banking and social media
- Public Wi-Fi and shared or public computers
- Email attachments, links and phishing
- Password rules and password managers
- Backing up files and keeping software up to date
- SIM-swap fraud and WhatsApp impersonation scams
Harassment, trolling and online mistakes
- Reporting abuse through workplace and platform channels
- Cyberbullying and online harassment
- Trolls and how not to feed them
- Steps to limit the damage after sharing something you regret
- When online conduct can lead to disciplinary or legal consequences, including the Cybercrimes Act and POPIA – general guidance, not legal advice
Digital etiquette and personal action plan
- Respect and tone in emails, chats and comments
- Speak up, not out: raising concerns constructively
- Topics to steer clear of in work-related and public forums
- Keeping private messages private
- Checking facts before sharing: fake news and doctored images
- Online boldness: saying online what you would never say in person
- Getting permission before sharing photos or other people's content
- Your personal posting and security checklist
How it is delivered
One day, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20; case studies can be based on your own social media and IT policies. Workbook, case studies and a personal online-safety checklist included. We deliver it at your offices in Johannesburg, Pretoria, Durban, Cape Town and anywhere else in South Africa, at a BOTI venue in Johannesburg, or live online for teams in different places.
What our clients say
“We were particularly impressed by the quality of facilitation and the practical relevance of the content presented. The programme was delivered with professionalism, clarity, and a strong emphasis on real-world application.”
“We were particularly impressed by the quality of facilitation and the practical relevance of the content presented. The programme was delivered with professionalism, clarity, and a strong emphasis on real-world application”
“The facilitator effectively encouraged participation and used practical examples, discussions and interactive activities to ensure that the concepts were understood and could be applied in the workplace.”
Frequently asked questions
Can you run this course at our offices?
Yes. Most groups are trained at the client's premises anywhere in South Africa; we can also host it at a BOTI venue or deliver it live online.
How many people can attend?
From one delegate to groups of about 20. It works well as part of induction, so new staff hear your expectations from day one.
Is it accredited?
No – it is a non-accredited short course and delegates receive a BOTI certificate of attendance.
Can it include our own social media policy?
Yes. Send us your social media, acceptable-use or communications policy beforehand and the facilitator builds it into the case studies, so staff see exactly where your lines are drawn.
Is this a cyber security course?
It covers the everyday security habits every employee needs – passwords, two-step verification, phishing and public Wi-Fi – as part of responsible online behaviour. For a deeper look at cyber threats, ask us about our cyber security awareness training.
Can you run this course in Johannesburg, Cape Town or Durban?
Yes. We train on site at your offices in Johannesburg, Pretoria, Durban, Cape Town and across South Africa, at a BOTI venue in Johannesburg, or live online so a team spread over several offices can attend together.
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