Home / Accredited / Unit-Standard Short Courses / Managing Individual and Team Performance (Unit Standard 11473) (3 days)
Quick Look Course Summary:Managing Individual and Team Performance (Unit Standard 11473) (3 days)
-
Length: 3 day(s)
-
Price (at your venue): 1 Person R 21,125 EX VAT 3 Person R 13,658 EX VAT 10 Person R 9,124 EX VAT
-
Certification Type:Accredited
-
Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
Get Free & personalised
Training Advice
Managing Individual and Team Performance (Unit Standard 11473) (3 days)
Supervisors and line managers who set clear, measurable goals, agree development plans that close skills gaps, and review performance fairly and honestly – with 8 accredited credits.
Performance management fails when goals are vague, development is an afterthought and reviews happen once a year in a rush. This accredited performance management course covers unit standard 11473 (NQF Level 4, 8 credits), an elective in the FETC: Generic Management (SAQA ID 57712), which BOTI delivers under its Services SETA accreditation.
Day one is about goals and measures: writing goals that are clear, measurable and achievable, linking them to career paths, company objectives and the Skills Development and Employment Equity Acts, quantifying them in terms of quantity, quality, time, cost and risk, and recording them in a performance contract that everyone has agreed to.
Day two turns to development plans that build the competencies the goals demand, with specific actions, time frames and owners. Day three covers monitoring and evaluation: choosing sound evaluation methods, keeping performance records up to date, analysing variations and giving feedback that recognises good work and deals with gaps.
Why this course
For your organisation
- Performance goals that are measurable and linked to company objectives
- Performance contracts that hold up at review time
- Development plans with clear actions, deadlines and owners
- Fair, consistent reviews backed by records
- Eight accredited credits for supervisors and line managers
For your delegates
- Eight accredited credits towards the FETC: Generic Management
- Templates for goals, measures and performance contracts
- A development-plan format to use with your own team
- Confidence in giving honest, respectful feedback
What delegates will be able to do
- Set clear, measurable and achievable performance goals linked to organisational objectives
- Quantify measures in terms of quantity, quality, time, cost and risk
- Gain agreement on goals and record them in a performance contract
- Formulate development plans with specific actions, time frames and accountability
- Align goals and plans with career paths and the Skills Development and Employment Equity Acts
- Monitor performance continuously and keep records up to date
- Analyse performance records to spot variations and plan action
- Give constructive, tactful feedback that recognises good work and addresses gaps
Who should attend
Supervisors, team leaders, line managers and people preparing for those roles, in any sector. Delegates should already understand their work environment, be able to gather and use information about performance, and have basic negotiation, interviewing and interpersonal skills.
Course outline
Day 1 – Unit standard 11473: performance goals and measures
Outcome 1: Setting performance goals and measures
- Goals that are clear, measurable and achievable
- Linking goals to career paths and company objectives
- What the Skills Development and Employment Equity Acts require
- Quantifying measures: quantity, quality, time, cost and risk
- Agreeing goals with employees, teams and shop stewards
- Writing the performance contract as the basis for review
Practice: goals for your own team
- Drafting goals and measures for real roles
- Peer review against the criteria
Day 2 – Unit standard 11473: development plans
Outcome 2: Formulating development plans
- Competencies needed for individual, department and company goals
- Specific improvement actions, time frames and owners
- Aligning plans with career paths and legislation
- Facilitating agreement on the plan
Practice: development plans for your team
- Identifying competency gaps from real goals
- Drafting and testing a development plan
- Role play: agreeing the plan with the employee
Day 3 – Unit standard 11473: monitoring and evaluating performance
Outcome 3: Monitoring and evaluating performance
- Evaluation methods that are valid, current and sufficient
- Aligning measures with company and industry practice
- Ongoing monitoring against agreed goals
- Recording progress and updating records
- Analysing variations and drafting an action plan
- Feedback that is honest, tactful and focused on performance
- Revising goals after the review
Putting it together
- Role plays: performance review conversations
- Feedback and reflection
- Portfolio of evidence: what to submit
How it is delivered
Three days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner guide and workbook for each unit standard, practical workplace activities, and a portfolio of evidence that delegates complete after the course for assessment and moderation.
What our clients say
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
“The facilitator was excellent and took time to ensure that the employee understood the content and was able to apply the learning in order to develop the portfolio of evidence.”
“The training was well received and we were impressed by the knowledge of the facilitators and the quality of overall training.”
Frequently asked questions
Is this course accredited?
Yes. It covers unit standard 11473, Manage individual and team performance (NQF Level 4, 8 credits), an elective in the FETC: Generic Management (SAQA ID 57712), delivered under BOTI's Services SETA accreditation (12582).
Until when can delegates enrol?
Delegates can enrol until 30 June 2028.
Are there entry requirements?
Delegates should understand their work environment, be able to gather and use information about performance, and have basic negotiation, interviewing and interpersonal skills.
How are delegates assessed?
After the course each delegate completes a portfolio of evidence based on their own team, which is assessed and moderated. Delegates found competent receive a statement of results.
Is there a shorter version without assessment?
Yes. Creating High Performing Teams through Performance Management covers the same ground in two days, and Performance Management Course runs in one day, both with a BOTI certificate of attendance.
Related courses
Get your price – the more delegates, the less each pays
Change the options to see your price per person, then email yourself the quote and course outline.
Contact us now – we reply within 15 minutes during office hours
Monday to Friday, 08:00–17:00. After hours, we reply on the next working day – or call 011 882 8853.