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Quick Look Course Summary:Negotiating to Resolve Conflict (Unit Standard 117853) (3 days)
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Length: 3 day(s)
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Price (at your venue): 1 Person R 21,125 EX VAT 3 Person R 13,658 EX VAT 10 Person R 9,124 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Negotiating to Resolve Conflict (Unit Standard 117853) (3 days)
Managers who prepare thoroughly, negotiate in a way that keeps relationships intact, record agreements properly and learn from every negotiation – with 8 accredited credits.
Whether the issue is a workplace dispute, a supplier disagreement or a union demand, the outcome of a negotiation is usually decided before anyone sits down. This accredited negotiation skills course covers unit standard 117853 (NQF Level 5, 8 credits), part of the National Certificate: Generic Management (SAQA ID 59201), which BOTI delivers under its Services SETA accreditation.
Day one is about preparation: the purpose and issues, strategy and tactics, negotiating ranges, stakeholders and mandates. Day two is the negotiation itself, practised in realistic role plays: conduct, communication, exploring options and going back for a revised mandate when needed.
Day three covers closing the deal, recording and sharing agreements, and evaluating the process so that the next negotiation goes better.
Why this course
For your organisation
- Negotiations that are prepared, mandated and recorded
- Agreements that hold because both sides understand them
- Relationships preserved, even in hard negotiations
- Eight accredited credits at management level
For your delegates
- Eight accredited credits towards the NC: Generic Management
- A negotiation preparation template
- Practice in realistic role plays with feedback
- A method for reviewing and improving your negotiations
What delegates will be able to do
- Prepare a negotiation: purpose, issues, priorities and administration
- Select a negotiation strategy and tactics and set negotiating ranges
- Identify stakeholders, inform them and obtain mandates
- Conduct a negotiation that protects relationships and explores options
- Seek a revised mandate and report interim outcomes
- Finalise, record and share agreements
- Evaluate a negotiation and record improvements for next time
Who should attend
Managers, supervisors, HR and employee-relations practitioners, procurement staff and union representatives. Delegates should be proficient in communication, including interpersonal skills.
Course outline
Day 1 – Unit standard 117853: preparing to negotiate
Outcome 1: Preparing for negotiations
- Arranging the logistics
- Purpose, issues and priorities
- Strategies and their strengths and weaknesses
- Setting negotiating ranges
- Stakeholders, communication and time frames
- Obtaining mandates from constituencies
- Sharing information with all parties
- Choosing tactics in advance
Day 2 – Unit standard 117853: at the table
Outcome 2: Engaging in negotiations
- Conduct that fits the chosen strategy
- Keeping relationships intact
- Communication and interpersonal skills at the table
- Exploring options
- Going back for a revised mandate
- Reporting outcomes to your constituency
- Recording proceedings
Role plays
- A workplace dispute
- A supplier or contract negotiation
- Feedback on each round
Day 3 – Unit standard 117853: closing and reviewing
Outcome 3: Finalising and communicating agreements
- Reaching verbal agreement
- Recording the final agreement
- Sharing the agreement with all stakeholders
Outcome 4: Evaluating the negotiation
- Strengths and weaknesses of the process
- Did we achieve the brief?
- Feedback from participants
- Improvements for future negotiations
- Portfolio of evidence: what to submit
How it is delivered
Three days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner guide and workbook for each unit standard, practical workplace activities, and a portfolio of evidence that delegates complete after the course for assessment and moderation.
What our clients say
“We were particularly impressed by the quality of facilitation and the practical relevance of the content presented. The programme was delivered with professionalism, clarity, and a strong emphasis on real-world application”
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
“The facilitator was excellent and took time to ensure that the employee understood the content and was able to apply the learning in order to develop the portfolio of evidence.”
Frequently asked questions
Is this course accredited?
Yes. It covers unit standard 117853, Conduct negotiations to deal with conflict situations (NQF Level 5, 8 credits), part of the National Certificate: Generic Management (SAQA ID 59201), delivered under BOTI's Services SETA accreditation (12582).
Until when can delegates enrol?
Delegates can enrol until 30 June 2028.
Are there entry requirements?
Delegates should already communicate well, including with people one-to-one and in groups.
How are delegates assessed?
After the course each delegate completes a portfolio of evidence, which is assessed and moderated. Delegates found competent receive a statement of results.
Is there a shorter version without assessment?
Yes. Key Negotiation Skills runs in one or two days, with a BOTI certificate of attendance.
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