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Home / Accredited / QCTO Occupational Qualifications / Occupational Certificate: Dispatching and Receiving Clerk (SAQA I.D. 99446; NQF Level 03; Credits:34) – Full Qualification
Quick Look Course Summary:Occupational Certificate: Dispatching and Receiving Clerk (SAQA I.D. 99446; NQF Level 03; Credits:34) – Full Qualification
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Next Public Course Date:
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Length: 10 day(s)
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Price: 1 Person Price on request 3 Person Price on request 10 Person Price on request
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Closing to new enrolments on 30 December 2026
This qualification (SAQA ID 99446) has passed its registration end date and is now in teach-out. New learners must be enrolled on or before 30 December 2026. Learners enrolled by that date have until 30 December 2029 to complete and be awarded the qualification.
BOTI remains accredited to deliver it. To secure places, speak to us before the closing date — or ask about the QCTO qualifications that stay open for enrolment beyond 2028.
Occupational Certificate: Dispatching and Receiving Clerk – QCTO Accredited
Duration: 10 contact days, typically completed in 6 months
Curriculum: Knowledge 12 credits · Practical Skills 7 credits · Work Experience 15 credits
SAQA I.D. 99446
NQF Level 03
Credits: 34 – Full Qualification
QCTO accredited. This qualification is accredited by the Quality Council for Trades and Occupations (QCTO) and delivered by BOTI as an accredited Skills Development Provider under accreditation 07-QCTO/SDP090726185801, valid to 30 June 2029.
On successful completion and external assessment, the QCTO issues the national certificate for this qualification. Occupational qualifications are the national standard replacing the pre-2009 system, and their credits are recognised for B-BBEE skills development spend, SETA grants and learnerships.
Introduction
This qualification equips learners to receive and dispatch goods in a warehouse, distribution centre or stores environment. It covers documentation, verification, recording, safe handling and the housekeeping and safety standards that keep a receiving and dispatch bay running accurately.
Qualification Outcomes
Upon successful completion of this qualification, learners will be able to:
- Receive incoming goods and verify them against documentation
- Record stock movements accurately on manual and electronic systems
- Prepare, check and dispatch outgoing orders
- Apply safe handling, stacking and storage practices
- Identify, report and resolve discrepancies and damages
- Maintain housekeeping, safety and security standards in a goods area
Qualification Outline
Module 1: Receiving Goods
- Receiving documentation and delivery notes
- Verifying quantity, quality and specification
- Recording receipts and updating stock records
- Handling discrepancies, shortages and damaged goods
Module 2: Dispatch
- Picking and checking against orders
- Packing, labelling and load preparation
- Dispatch documentation and proof of delivery
- Returns and credit procedures
Module 3: Stock Handling and Storage
- Safe manual handling and equipment use
- Stacking, storage and location systems
- Stock counts and cycle counting
- Housekeeping in a warehouse environment
Module 4: Workplace Practice
- Health and safety in a goods environment
- Security and loss prevention
- Workplace communication and reporting
- Working effectively in a warehouse team
Assessment
Assessment is based on a combination of the following methods:
- Assignments and projects
- Practical assessments and workplace simulations
- Written examinations
- Portfolios of evidence
The qualification concludes with an External Integrated Summative Assessment (EISA), conducted under QCTO rules, which integrates the knowledge, practical and workplace components.
Who Should Attend
Receiving and dispatch clerks, storemen, warehouse assistants and distribution centre staff, and candidates entering warehousing and logistics.
Enquire
Contact BOTI on 011 882 8853 or [email protected] to discuss intake dates, learnership options and group pricing.
Frequently Asked Questions
Is this course accredited?
BOTI offers a mix of SETA-accredited, internationally-certified (VMEdu) and non-accredited skills-programme courses. Please confirm a specific course's accreditation status with us when you enquire. All delegates receive a certificate of completion.
Can this course be delivered in-house at our premises?
Yes. Every BOTI course can be delivered on-site at your offices anywhere in South Africa, or at a scheduled public venue, and can be customised to your team and industry.
How do I book or get a quote?
Use the enquiry form on this page for a tailored quote, or call 011 882 8853 / email [email protected]. The course length and next public course date are shown in the Quick Look summary.
Can this training count towards our B-BBEE scorecard?
Yes - skills development training can contribute to your B-BBEE scorecard, and where learnerships apply you may also access SETA grants and the Section 12H tax allowance. Ask us how to structure it for maximum points.
Do you tailor the training to our industry?
Yes. Our training is built around your business, using practical, real-world examples relevant to your team and sector.